Unable to open google search or facebook

[goodlad]

To make it short - I have the latest FF & Chrome version installed.

Everything was fine until yesterday evening, suddenly when Facebook stopped opening up on FF, thought it was their usual downtime thing & tried to open the site after 4-5 hrs, still same issue - I get an blank page.

*I use FB for work purposes only.


Thought of googling if I was the only one having an issue - google.com would open but the search wouldn't show up - its also giving an blank page.

Thought probably.. FF screwed up something - so used Chrome - for FB same prob but at least google showed up results.

Tried hard refresh, scanned the entire system via Bitdefender, malwarebytes, sfc scannow, used CCcleaner - no change.

But I had seamonkey (which uses FF 54.0.3 if I remember correctly for development), so thought of giving it an try - bingo, FB opens, so does google. After finishing my work, restarted my lappy - after restart - everything seemed to work normal.. Thought, glad at least restart fixed..


went to bed, kept lappy in sleep mode, now when I am back - same old problem repeating - SeaMonkey working like an charm..

I'm not sure what to make out of it, if it was an Firewall or IP issue - Seamonkey shouldn't open these 2 sites either (rest of the sites are loading fine). I tried disabling addons too still no change. Tried VPN, no change.

Can someone point me, what else I could look into, if it was only FF - I thought of approaching FF support forums but the prob is also on Chrome as well - both actually have 2 different FB accounts, my FB accounts aren't locked either - as I can open them without an issue in Sea Monkey,.

 

[Paul Black]

Hi goodlad,

To your knowledge, were there any updates or software updates done prior to this happening?
Have you tried clearing the cache for FF and Chrome?
Have you tried a previous restore point?

I hope this helps!

 

[goodlad]

Hi goodlad,

To your knowledge, were there any updates or software updates done prior to this happening?
Have you tried clearing the cache for FF and Chrome?
Have you tried a previous restore point?

I hope this helps!

Hey Paul, thanks for the reply


I had updated my browsers on the very date the updates were released - FF is on 62.0 for a while now, chrome latest update released today & I just updated it - I tried accessing FB before update & after update as well - no change.

yep I cleared cache using CClearner last night, along with logs & other usual stuffs in CC - kept only the cookies, history intact.

Strangely for a short while FF was able to access FB, after I raised the question over here - may be 10 mins or so, then again - things back to normal. The only updates I did was Bitdefender but if it was the one causing issues, it should've blocked my seamonkey as well

no I haven't tried restore point, I'm not sure if I even have it enabled though. I had disabled it during windows updates, which forced upgrade to win10.

 

[Paul Black]

Hi goodlad,

I know this is a shot in the dark, but, have you checked your Firewall settings?
Did you try accessing FB via a favourites entry?
Have you tried entering FB in the browser and then clicking the link?

I hope this helps!

 

[iko22]

Hi Goodlad,


In the browser address bar, are the site certificates (google and FB) still showing as valid?

 

[goodlad]

Hi goodlad,

I know this is a shot in the dark, but, have you checked your Firewall settings?
Did you try accessing FB via a favourites entry?
Have you tried entering FB in the browser and then clicking the link?

I hope this helps!

Paul I'm not sure accessing FB via favorites/bookmarks would help, as I can't see the site at the moment, I have to bookmark an blank page

In the BD firewall, its showing up as - "All/Any - for all options" access to both Firefox & Chrome

I have tried accessing the link from duckduckgo but not luck, it either keeps on loading or shows the blank page as earlier.

 

[goodlad]

Hi Goodlad,


In the browser address bar, are the site certificates (google and FB) still showing as valid?

it does look like it, here are my address bar screenshots for both fb & google, both these were showing blank pages, that's the white thing underneath the address bar - not part of paint