Computer hangs up for 1-2 minutes randomly, then continues as normal

[1metalguru]

Hi guys:

This is not really a BSOD issue but Snick requested that I post here.

Recently I have seen a new problem crop up with Win 7.

The computer will completely freeze, does not respond to keyboard, mouse cursor locks up, no response whatsoever. This will last somewhere between 1 and 2 minutes, then everything will return to normal. Happens a few times a day.

Doesn't matter which program I am running, even on an empty home screen it will do it. I had Performance Monitor open, and it does not seem to be tied to CPU usage. The CPU does not go to 100% during the episode, nor did disk usage.

Checked temperatures on CPU, it's steady at 39 degrees.

How would I find out what is causing this? Let me know if you need more info.

Requested files attached.

Thanks.

 

[Snick]

Process Explorer
Process Monitor
These may help you see what is running
task manager as well.
Bil
AxeO is our resident BSOD expert

 

[1metalguru]

Snick:

1. As I said, it's not a BSod. Computer operates normally before and after.

2. Since the computer is locked up, I can't start or switch to one of those programs when it is happening, because it is, well, locked up. The only reason I could see what was happening in Task Manager is because it records the last minute of activity.

3. I am not a programmer. I wouldn't know what any of it means... I can run the GUI, but I know nothing of the dank entrails of Windows.

 

[torchwood]

Hi
Some interesting results from those reports

please run the following

KB947821

and this MS tool, copy/paste the results of both
https://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[1metalguru]

Roy:

I have been through this before on these forums, perhaps check my history. Windows Quality and Security rollups will not install on this machine. Everything else works fine. It was recommended that I reinstall Windows, I do not want to do that and destroy all my installed programs. I have not had any problems other than the installing of the aforementioned programs, which I am not really worried about. Everything else that I use in Windows works just fine.
This problem has just cropped up recently, so I doubt it has anything to do with the previous problem, which has existed for a year or more.
The KB947821 tool finished installing, but did not provide any result file that I could find.
MGA Diagnostic results attached. Note that it wouldn't upload the file because it was a .CAB extension, I change the extension to .LOG so it would upload. You'll have to change it back.

Thanks Roy

 

[Paul Black]

Hi 1metalguru,

MGA Diagnostic results attached. Note that it wouldn't upload the file because it was a .CAB extension, I change the extension to .LOG so it would upload. You'll have to change it back.

The MGADiag Tool does not produce a .CAB file. Can you please run it again as per the below . . .

MGADiag - Check If Your Version Of Windows Is Genuine

The MGADiag Tool provides detailed information about the Microsoft Genuine Advantage components and settings on your system. The MGADiag.exe can be used to analyze and troubleshoot a non-genuine notification issue you may be experiencing.

Download the MGADiag Tool [direct download] => MGADiag Tool. Run the MGADiag.exe and click Continue. It will immediately tell you if your version of Win 7 is Genuine or not.

The MGADiag Tool[/B however, does not automatically create a log file. What you can do though, is either . . .

[1] Click the COPY button and PASTE the results into your post [preferable].
[2] Click the COPY button and PASTE the results into notepad and SAVE it. Then upload the file.

I hope this helps!

 

[Paul Black]

Hi 1metalguru,

The KB947821 tool finished installing, but did not provide any result file that I could find.

You will find the SURT [System Update Readiness Tool] log files in C:\Windows\Logs\CBS\. Please post the CBS.log and CheckSUR.log for torchwood.

I hope this helps!

 

[Megahertz07]

Run MGADiag.exe
On the bottom right corner on Windows tab hit copy.
Paste it here on the Quick Reply window.

 

[1metalguru]

Hi 1metalguru,



The MGADiag Tool does not produce a .CAB file. Can you please run it again as per the below . . .

The MGADiag Tool[/B however, does not automatically create a log file. What you can do though, is either . . .

[1] Click the COPY button and PASTE the results into your post [preferable].
[2] Click the COPY button and PASTE the results into notepad and SAVE it. Then upload the file.

I hope this helps!

Here ya go.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-T2KGK-CQTRP-D8V9H
Windows Product Key Hash: jS4xjzCMyfal5PvNGYbNj91B5a4=
Windows Product ID: 00359-OEM-8703271-92873
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9163174C-60BC-4A9D-AE2A-E02D7EFEE20A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.190220-1800
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9163174C-60BC-4A9D-AE2A-E02D7EFEE20A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D8V9H</PKey><PID>00359-OEM-8703271-92873</PID><PIDType>3</PIDType><SID>S-1-5-21-3955813090-4178639847-758910077</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2603</Version><SMBIOSVersion major="2" minor="7"/><Date>20150626000000.000000+000</Date></BIOS><HWID>98E63407018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-032-792873-02-1033-7600.0000-3232010
Installation ID: 010440849416307693463476147542939682661155513233649414
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: D8V9H
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/15/2019 12:55:31 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAMAAQABAAEAAQADAAAAAgABAAEAHKIickRTFT/2YUZSKlMAkHf2LeJgJXYVFfE4c44u

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT AMD POWERNOW
BGRT ALASKA A M I

 

[1metalguru]

Hi 1metalguru,



You will find the SURT [System Update Readiness Tool] log files in C:\Windows\Logs\CBS\. Please post the CBS.log and CheckSUR.log for torchwood.

I hope this helps!

Here is the CheckSUR.log file. It will not allow me to copy the CBS.log file, says I don't have permission. I used a Command prompt run as admin to copy it to another directory, now it says it is too big to upload at 1.97 mB... Now what?

Thanks Paul

 

[Paul Black]

Hi 1metalguru,

It will not allow me to copy the CBS.log file, says I don't have permission. I used a Command prompt run as admin to copy it to another directory, now it says it is too big to upload at 1.97 mB... Now what?

You need to zip it and upload it . . .

Screenshots And Files - Upload And Post In SevenForums

This tutorial [Published by Brink] will show you how to upload the file => Screenshots and Files - Upload and Post in SevenForums.

I hope this helps!

 

[Paul Black]

Hi 1metalguru,

I just had a look at the CheckSUR.log file. There are numerous missing .mum files [Found 359 ERRORS]. This will probably mean that a Repair Install is required!

I hope this helps!

 

[1metalguru]

Hi Paul, been there, done that.

At least I was told to do a repair install. I REALLY don't want to do this as I ABSOLUTELY CAN'T risk losing any data or installed programs. I know that is the reason the Rollups won't install, but I don't care. As I have said many times, everything else works fine, all Windows functions are normal except for the installation of those few updates.

This problem with freezing is brand new, only in the last couple of months. The missing MUM files have been like that for almost two years now without any visible affect.

I was hoping someone could address only the freezing problem and ignore the update issues. That's why I didn't post this in the BSOD section in the first place, I knew you guys would focus on the missing MUM file issues instead of the real problem.

What I wanted was just a way to find out what is causing this freezing issue, pretend all the other problems don't exist. I know they are completely unrelated.

Thanks for the help. I'll just have to live with it.

 

[Megahertz07]

The risk of not having all your data baked up is bigger than doing a repair install.

 

[Paul Black]

Hi 1metalguru,

I REALLY don't want to do this as I ABSOLUTELY CAN'T risk losing any data or installed programs.

Before you do anything like a clean install or Repair Install, you should ALWAYS backup ALL your important files and folders as well as creating a System Image. This way, if things go wrong, you will be able to restore your OS back to the exact same state that it was when the system image was made in a very short time. There are two imaging programs which are very popular among members here, the first is AOMEI Backupper Standard [FREE], and the second is Macrium Reflect [FREE].

A repair install differs from a clean install in the fact that it ONLY replaces the corrupted OS with a new fresh copy. This means that ALL your User Accounts, Folders, Files, Documents, Pictures, Music, Videos, Data Files, Icons, and any installed programs are left intact. It does however, delete ALL the Window updates, and could possibly affect, sounds, services, visual effect settings and device drivers by re-setting them to default [unusual though]. You cannot do a repair install at boot, in Safe Mode, using a system repair disk, or using an integrated Windows update disk. Basically, this process can ONLY be performed from within the LIVE OS.

I hope this helps!

 

[RolandJS]

"The computer will completely freeze, does not respond to keyboard, mouse cursor locks up, no response whatsoever. This will last somewhere between 1 and 2 minutes, then everything will return to normal. Happens a few times a day."
Returning to Day One. I have the same situation, my laptops will go on hold, almost as long as yours, from time to time, seemingly at random. Now, I have been questioning my alligators in the moat -- security and monitoring utilities running in the background. Since protecting the castle is important, I've been wondering if it is necessary for both of us to tame the gators and lessen the hold times. When you posted, were you maybe thinking along those lines as well?

 

[1metalguru]

"The computer will completely freeze, does not respond to keyboard, mouse cursor locks up, no response whatsoever. This will last somewhere between 1 and 2 minutes, then everything will return to normal. Happens a few times a day."
Returning to Day One. I have the same situation, my laptops will go on hold, almost as long as yours, from time to time, seemingly at random. Now, I have been questioning my alligators in the moat -- security and monitoring utilities running in the background. Since protecting the castle is important, I've been wondering if it is necessary for both of us to tame the gators and lessen the hold times. When you posted, were you maybe thinking along those lines as well?

Hi Roland:

Yes, it is possible, although none of the malware monitoring stuff has changed in the last few years, let alone months. However, it could have been an update to one of those... This problem is very recent, and the system has been stable and idiosyncrasy free up to recently. (with the exception of the update issue)

I was thinking since the CPU and Hard drive activity is normal during these events, it is something in the Windows Services that is the culprit. I have been looking for something similar to Performance Monitor that monitors service activity to confirm the hypothesis.

 

[1metalguru]

The risk of not having all your data baked up is bigger than doing a repair install.

I have my data "baked" up.

 

[1metalguru]

Hi 1metalguru,



Before you do anything like a clean install or Repair Install, you should ALWAYS backup ALL your important files and folders as well as creating a System Image. This way, if things go wrong, you will be able to restore your OS back to the exact same state that it was when the system image was made in a very short time. There are two imaging programs which are very popular among members here, the first is AOMEI Backupper Standard [FREE], and the second is Macrium Reflect [FREE].

A repair install differs from a clean install in the fact that it ONLY replaces the corrupted OS with a new fresh copy. This means that ALL your User Accounts, Folders, Files, Documents, Pictures, Music, Videos, Data Files, Icons, and any installed programs are left intact. It does however, delete ALL the Window updates, and could possibly affect, sounds, services, visual effect settings and device drivers by re-setting them to default [unusual though]. You cannot do a repair install at boot, in Safe Mode, using a system repair disk, or using an integrated Windows update disk. Basically, this process can ONLY be performed from within the LIVE OS.

I hope this helps!

Hi Paul

Instructions for a repair install?

Thanks.

 

[RolandJS]

OP, it's very possible that it is a recent windows update? I think you can control panel - windows update - whatever that installed updates tab is called...maybe you can spot and then remove the errant update or two?

"Instructions for a repair install?" My wild guess is that you simply slide Windows install DVD into the DVD player, find the setup.exe, make sure somewhere in that maze of menus you pick Repair Install. For those without a DVD device, one has to create a USB Windows install...