Solved Local mouse cursor showing up in remote window (RDP)

[yankleber]

I work remotely using Windows RDP through VPN. I have lately experiencing an annoying issue with mouse though: two pointers, local and remote.

As soon as I connect everything is fine and I have only my remote mouse pointer but after a while for some reason my local mouse pointer appear. It's very annoying because the local pointer moves instantly and the remote pointer has a small lag (because info travelling over 10K miles back and forth), being the remote pointer the one that interest me. Of course it doesn't prevent me to work but it's really annoying.

I realized that if I minimize and restore the remote window the problem disappear but then after a few minutes the local pointer comes back again.

Any idea?

 

[wither 2]

Is the local pointer movement coordinated with your remote pointer movement? In other words, when you move the remote mouse, does the local pointer move in the same direction and at the same time? If so, it would seem to indicate that what you're actually seeing is two instances of the same pointer, much like a pointer trail. Also, how long is "a while?"

The description here seems to match your problem but looking at it does not tell me what's going on-

local and remote mouse - Bing video

 

[yankleber]

Is the local pointer movement coordinated with your remote pointer movement? In other words, when you move the remote mouse, does the local pointer move in the same direction and at the same time? If so, it would seem to indicate that what you're actually seeing is two instances of the same pointer, much like a pointer trail. Also, how long is "a while?"

The description here seems to match your problem but looking at it does not tell me what's going on-

local and remote mouse - Bing video

Yes, this is EXACTLY what is happening, although the two mouse pointers move "almost" together. If I move the mouse quickly from left to right, for instances, the local pointer does this instantly while the remote gets like 1 second later (it moves slower, because the lag of the communication).

When I am seeing only one pointer, I feel as if I was seeing the pointer of my local computer but the actions are performed by an invisible remote pointer (because when I click or drag something it has a small delay). Then when the two pointers are visible I can SEE this, I mean, that the actions are actually performed by the delayed remote cursor.

I forgot to mention, my local machine is Windows 7 and the remote is Windows 10.

 

[wither 2]

In your mouse settings, are you using the "enhanced pointer precision" as noted in that video? Also, do you have "display pointer trails" enabled? I don't have a remote connection set up (don't even know how to do that) and am trying to work with the settings that are available to us.

Also, you didn't say how long "a while" is.

 

[yankleber]

In your mouse settings, are you using the "enhanced pointer precision" as noted in that video? Also, do you have "display pointer trails" enabled? I don't have a remote connection set up (don't even know how to do that) and am trying to work with the settings that are available to us.

Also, you didn't say how long "a while" is.

I don't have the enhanced pointer precision neither display pointer trails enabled. The "a while" is not a constant. In fact the problem doesn't happens after a certain amount of time, instead, it is triggered by something I do - but that I still couldn't determine what. I already tried to cause the issue intentionally but couldn't.

I work remotely for this company for 15 years but it just started to happen very lately, like a couple weeks ago. The things I can remind that changed in the last times is that 1) now I use VPN (before it was straight connection) and 2) They upgraded my remote machine from W7 to W10, but it was too much before the issue starts.

Other than that, I have installed a BUNCH of new things in my machine in the last month because I am studying new coding frameworks. However I really doubt that they have something to do with it. By the other hand, some new tools (mostly code editors and virtual servers) demanded the install of several Windows updates... maybe one or two of THESE are the culprit?

:huh:

 

[wither 2]

If you eliminate the VPN, does it go back to normal? Too many variables in regards to your system changes to easily chase down the cause of the problem.

 

[yankleber]

If you eliminate the VPN, does it go back to normal? Too many variables in regards to your system changes to easily chase down the cause of the problem.

Unfortunately this is something I cannot know because after they install VPN their servers won't allow me to connect directly anymore. I confess that I preferred the old fashioned way.

 

[wither 2]

Okay. I thought you had initiated use of the VPN. I don't know why it would have any effect on what you're seeing.

I know this doesn't help but it seems to describe your situation-

Mouse Cursor Lag in RDP Sessions

Too bad you can't get a clean server without a bunch of software to try to eliminate that as an issue. I don't know if a clean boot would help or if you can do it.

 

[yankleber]

Yup it's exactly what happens to me that he show up with that GIF.

I can clean boot my local machine (I actually do this once a day at least) but cannot ask them to reboot their server. Anyway as I stated before it's not the end of the world and it doesn't actually prevent me to do my tasks, it's more something kind of annoying. I think that this is one more thing of W7 that I will have to learn to live with.

Thanks for all your attention, patience and interest!

 

[wither 2]

You do a clean boot every day? Are you doing that by running msconfig and disabling appropriate services and startup items and then rebooting? You would need to change the settings again after doing that to avoid potential problems.

 

[yankleber]

You do a clean boot every day? Are you doing that by running msconfig and disabling appropriate services and startup items and then rebooting? You would need to change the settings again after doing that to avoid potential problems.

I mean that I reboot my machine daily.

 

[wither 2]

A clean boot is a procedure routinely used to evaluate if any service (other than Microsoft) or other software loaded during startup is causing a particular problem. When you run mscofig, you open the Services tab and check the box to "hide all Microsoft" and, then check the box to disable all. Apply it. In the Startup tab, one checks the box to disable all startup items. Apply it. Reboot and try whatever operation where you're seeing the problem. Since this may stop AV from running on startup, it's often suggested to create a system restore point before doing that operation. Whether or not it works, one needs to run msconfig again and reset everything back to normal.

I'm just providing that in case you think that some piece of software you installed lately and that might be in the startup process is causing your problem.

 

[yankleber]

Sure, I'll try this. However my msconfig has not a 'Hide all Microsoft' for start-up tab (only for services).

I really doubt that the problem is in my machine tough... in boot I only allow Avast and Zonealarm. In services only what is enabled are things that I had before (AV, FW, etc plus the VPN).

Yesterday, I was using the RDC and suddenly I realized that when I moved off from my remote screen to local (I use dual monitor) the remote pointer stay stuck at the edge of my remote screen. So I think that the issue is that the remote pointer is eventually become visible for me, while it should be ALWAYS hidden. There is something happening (that I still didn't figure) that is making it visible.

I will search online to see if there is some kind of RDP configuration for the remote computer.

 

[wither 2]

Sure, I'll try this. However my msconfig has not a 'Hide all Microsoft' for start-up tab (only for services).

I really doubt that the problem is in my machine tough... in boot I only allow Avast and Zonealarm. In services only what is enabled are things that I had before (AV, FW, etc plus the VPN).

Yesterday, I was using the RDC and suddenly I realized that when I moved off from my remote screen to local (I use dual monitor) the remote pointer stay stuck at the edge of my remote screen. So I think that the issue is that the remote pointer is eventually become visible for me, while it should be ALWAYS hidden. There is something happening (that I still didn't figure) that is making it visible.

I will search online to see if there is some kind of RDP configuration for the remote computer.

You're first comment is correct. I didn't say to click on a "hide" box in the Startup tab. No big deal.

In regards to the second paragraph, are you saying that the computer that you're accessing remotely has two monitors and the pointer issue is different for each monitor?

 

[yankleber]

I am saying that my local computer has two monitors. I use one to display the remote computer and the other to display my local programs.

Anyway, I think I know what is going on -- If I am correct unfortunately it won't have a solution.

Beside the pointer issue lately my remote computer started to become unresponsive for several seconds and then it responds for a few seconds and then become unresponsive again and so on.

First I thought that it could be a communication problem (maybe my Internet or company Internet) but then I figured that it was not the computer that was becoming unresponsive but an specific application: Visual Studio.

In fact it's not the Visual Studio itself but the Team Explorer (a MS source code controller tool that runs as a plugin within Visual Studio).

Now I remember that since my PC was added to the group the Visual Studio became crappy, and I am almost sure that it was when the pointer issues started. I think that it may be the culprit for some kind of weird behavior in my remote machine. Since there is a lot of things involved and since I am not present in person it hardly will have a solution.

I think I will have to live with it. :huh:

 

[wither 2]

I think I got all tangled up in the use of the term "remote." Let's call the computer you're sitting at #1. As hokey as this sounds to me-

My mouse does not move properly between my monitors; what do I do? | FAQ | StarTech.com

you might try it.

 

[yankleber]

Hey, what are you talking about???? I don't have any problem with my mouse moving among my monitors! LoL!

 

[wither 2]

I'm thoroughly confused-

"Yesterday, I was using the RDC and suddenly I realized that when I moved off from my remote screen to local (I use dual monitor) the remote pointer stay stuck at the edge of my remote screen. So I think that the issue is that the remote pointer is eventually become visible for me, while it should be ALWAYS hidden. There is something happening (that I still didn't figure) that is making it visible."

 

[yankleber]

I'll try to explain, although I think it's not THAAAAT confusing. LoL! JK... anyway, I started my thread talking about problems with RDP - but just now I realized that you are not obligated to know what is "RDP". RDP is the short form of "Remote Desktop Protocol" meaning that one can be physically in a place but working on a REMOTE computer (remote = far FAR away) seated in a completely different place in the world! In my case I live in Brasil and work on this USA company for 15 years now exactly this way.



But how can it be done? Well, I connect my LOCAL computer (local = the computer at my home that I am seated in front of and that I can touch it physically) to a REMOTE computer (remote = the computer that is far far away in the headquarters of the company there in USA) via Internet. Then, from my house, using MY physical computer, I can control the computer that is far far away. Neat, uh? I don't know if my explanation is clear, but I really couldn't explain it better.



My computer at home runs Windows 7 and it has two monitors. The far far away computer (in USA) is Windows 10 and have no one monitor. Actually it is seated over a shelf in a locker because no one there in USA uses it. I am the only one user of this computer (the one in USA) in the whole world. That's why it doesn't need a monitor... in fact it doesn't has neither a mouse or a keyboard! Poor guy, it's just a lonely black case forgotten in a corner...



As I said, my computer in home (here in Brasil) has two monitors. One monitor (positioned at the left side) I use to run the programs that I have in my computer (the one here in Brasil in my home). The second monitor (positioned a bit to the right) I use to view the programs I am running there far far away in USA. Gotcha?

But the magic is that I can move my mouse pointer from the monitor at left to the monitor at right. It's as if I could move my mouse from my computer in Brasil to the computer in USA.

When I keep my mouse in my left monitor (Brasil computer) everything is fine but when I move my mouse in my right monitor (USA computer) sometimes I have a weird issue. I should always have only one mouse pointer in both screens (left or right) but sometimes I get TWO in the right monitor (USA computer) and it is kind of annoying.



I know that it may sound a bit overwhelming for who is not familiarized with RDP and remote working. And I really apologize for all the confusion.

Anyway, as I mentioned in my previous post, I already figured the possible root of the problem and I suppose that it won't have any fix, so I am resigned.



Thanks for trying anyway! I am going to mark it as solved...

 

[wither 2]

Thanks for the explanation. I understood what RDP is but didn't know exactly how it worked. However, it seems that I had the correct notion when I asked you to look at that link I provided.

Was a new version of Visual Studio installed on both computers?