HP Pavilion - Quick Launch button stuck on mute

[DAVE101]

I'm running Windows 7 Ultimate 64 bit and have the HP Pavilion dv7-1135nr here: http://h10025.www1.hp.com/ewfrf/wc/product?product=3795411&lc=en&cc=us&dlc=en&lang=en&cc=us


A few days after installing windows 7 the Quick Launch mute button is stuck on (red) indicating that the system is muted whether or not it's muted in the system tray. No sound will come out of the external speakers but headphones work fine. I've tried uninstalling and reinstalling the sound drivers on the support page but that limits me to only using headphones OR internal speakers (even if headphones were plugged in) by setting it through Control Panel. System restore fixed the problem for 1 day and it reoccurred.

I've just installed the newest version from HP but it doesn't affect anything: HP Quick Launch Buttons HP Pavilion dv7-1135nr Entertainment Notebook PC - HP Customer Care (United States - English)

I found related topics with similar (but not the same) issue but none have sollved the problem. Any help to fix the solution is much appreciated.

-Dave
http://h10025.www1.hp.com/ewfrf/wc/product?product=3795411&lc=en&cc=us&dlc=en&lang=en&cc=us

 

[DarkXeno]

Hi Dave, Try this uninstall the HP quickkey software then reboot the machine ( this is a must) download the newest drivers for the HP Quick Keys from HP website. Right click the download and run the install as Admin.
Then once its finished reboot the machine and see if it is fixed.

 

[DAVE101]

I've just tried this and it has no positive effect.

 

[DarkXeno]

I would also try to uninstall the audio drivers and quick keys at the same time reboot and use the windows update to see if those drivers work

 

[DAVE101]

I would also try to uninstall the audio drivers and quick keys at the same time reboot and use the windows update to see if those drivers work

Doing exactly this seemed to work. Thank you very much.

 

[DarkXeno]

Ah good to hear that got it going.
You have a Happy New Year.

 

[jpeg]

Hello, I was also having this problem with my HP dv41120us and found a solution that works!

The mute icon on my keyboard keeps on making a sound whenever it turns to orange color. Also most of the time, my laptop just freezes and I'm thinking might be something related to my sound device. Most of the suggestion here says you have to reinstall your sound driver. They are correct but you need to install the correct driver else they won't work.

The driver I used is sp41693.exe which can be download from HP (just google it I'm sure you'll find where to download it). Hope that helps. Good luck!

 

[DAVE101]

Just going to point out that this problem has occurred again. I went through the same procedure to get it fixed, but it might be something worth looking into.

 

[FZ21Z]

Just going to point out that this problem has occurred again. I went through the same procedure to get it fixed, but it might be something worth looking into.

It's more a HP than a Windows one, as it's down to manufacturers to provide the drivers for their products, not Microsoft.