Chicony web camera doesn't work on toshiba satellite a3

[tomystein]

Hi,

The chicony web camera doesn't work on my toshiba satellite a350-12d and windows 7 64 bit..

I always get different errors like
"graph render fail"
"the device is locked by another program"
etc..

I tried many things and look on a lot of posts but nothing works. I have installed many drivers and programs to solve it but nothing works.
at first the camera was ok but now nothing seems to help and the camera is down..

can you help me??

Thanks!

 

[Orpheous]

Start - Search - type "device manager" - look for either your web camera in Imaging Devices, or unknown devices - right click - properties - details tab - select hardware id's in the drop down box
Copy and paste back all the info into a reply to this post, and we'll see if we can find a driver for you

 

[tomystein]

the datails..

USB\VID_04F2&PID_B008&REV_0335&MI_00
USB\VID_04F2&PID_B008&MI_00

That's the only thing under Chicony web camera - hardware ids.

Thanks.

 

[tomystein]

one more thing..
I don't know if you know but any way, this chicony problem with toshiba and many other brands is very common but I just can't find a solution and I think that's the same problem with everybody else..

 

[Orpheous]

Have you tried installing the latest Chicony Webcam driver software from your Toshiba product home page?
latest is version 1.7.231.1126
Download it, right click the file - select compatibility tab and check the following settings

then hit ok and install as usual

 

[aem]

Try


Chicony Camera Assistant Software - 1.7.260.0526L

 

[housry23]

I have a Toshiba Satellite Laptop that I upgraded from Windows Vista to Windows 7 x64. Make sure when you download the driver from Toshiba's website that you click the plus, because there were 2 released and one works and one doesn't. Make sure you download the one with the latest date.

 

[tomystein]

I have a Toshiba Satellite Laptop that I upgraded from Windows Vista to Windows 7 x64. Make sure when you download the driver from Toshiba's website that you click the plus, because there were 2 released and one works and one doesn't. Make sure you download the one with the latest date.

Can you give the link to the one that does work please..
I tried to install many different files and drivers but until now nothing goes good.

 

[tomystein]

Have you tried installing the latest Chicony Webcam driver software from your Toshiba product home page?
latest is version 1.7.231.1126
Download it, right click the file - select compatibility tab and check the following settings

then hit ok and install as usual

That's a Vista driver or it's good for Windows 7 also?
I'm downloading it right now, hope for good.

 

[tomystein]

I have a Toshiba Satellite Laptop that I upgraded from Windows Vista to Windows 7 x64. Make sure when you download the driver from Toshiba's website that you click the plus, because there were 2 released and one works and one doesn't. Make sure you download the one with the latest date.

Maybe can you give me the exact files/drivers you have been using?

 

[Orpheous]

Have you tried installing the latest Chicony Webcam driver software from your Toshiba product home page?
latest is version 1.7.231.1126
Download it, right click the file - select compatibility tab and check the following settings

then hit ok and install as usual

That's a Vista driver or it's good for Windows 7 also?
I'm downloading it right now, hope for good.

Windows 7 uses Vista drivers

 

[tomystein]

Have you tried installing the latest Chicony Webcam driver software from your Toshiba product home page?
latest is version 1.7.231.1126
Download it, right click the file - select compatibility tab and check the following settings

then hit ok and install as usual

It didn't work for me, still need help

 

[tomystein]

Have you tried installing the latest Chicony Webcam driver software from your Toshiba product home page?
latest is version 1.7.231.1126
Download it, right click the file - select compatibility tab and check the following settings

then hit ok and install as usual

That's a Vista driver or it's good for Windows 7 also?
I'm downloading it right now, hope for good.

Windows 7 uses Vista drivers

I also get this massage on the web camera assistant if it will help:
Access violation at address 0051A7DF in module 'CEC_MAIN.exe' read address 00000000.

Someone knows how to solve it?

 

[aem]

Have you tried installing the latest Chicony Webcam driver software from your Toshiba product home page?
latest is version 1.7.231.1126
Download it, right click the file - select compatibility tab and check the following settings

then hit ok and install as usual

It didn't work for me, still need help

What about the one in my earlier post, if it's the same than don't otherwise try it.

 

[tomystein]

Have you tried installing the latest Chicony Webcam driver software from your Toshiba product home page?
latest is version 1.7.231.1126
Download it, right click the file - select compatibility tab and check the following settings

then hit ok and install as usual

It didn't work for me, still need help

What about the one in my earlier post, if it's the same than don't otherwise try it.

Also, wasn't good. says "graph render fail" or "no preview"...

Maybe someone with the same problem that solve that already...?

 

[tomystein]

This is so wrong Toshiba doesn't care about his costumers!!
I saw like a million posts like mine and even no 1 good answer about how to solve it!

 

[aem]

That's a Vista driver or it's good for Windows 7 also?
I'm downloading it right now, hope for good.

Windows 7 uses Vista drivers

I also get this massage on the web camera assistant if it will help:
Access violation at address 0051A7DF in module 'CEC_MAIN.exe' read address 00000000.

Someone knows how to solve it?

I have not come across this message before, at least not after installing a driver/ulility. I'm thinking you may even have some kind of issue with the device itself. Anything in the event logs on this?

Are you able to do a system restore?

If not, i'd say re-install w7.

 

[housry23]

Here is the link that to the driver I used on Windows 7 x64 for my Chicony webcam on my Toshiba Satellite P305D. This is from Toshiba's website and works perfectly for me. Before installing go to device manager and if your webcam is recognized by Windows right click on it in device manager and click uninstall and then reboot. Then install this driver: http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_camera_chicony_TC70062800B.exe

Good Luck my friend.

 

[tomystein]

Windows 7 uses Vista drivers

I also get this massage on the web camera assistant if it will help:
Access violation at address 0051A7DF in module 'CEC_MAIN.exe' read address 00000000.

Someone knows how to solve it?

I have not come across this message before, at least not after installing a driver/ulility. I'm thinking you may even have some kind of issue with the device itself. Anything in the event logs on this?

Are you able to do a system restore?

If not, i'd say re-install w7.

I guess that this is what I'll do..

 

[Orpheous]

After further investigation, this seems to be a common problem with some Toshiba model using the Chicony camera, and it's not limited to Windows 7, Vista is also affected. I'm not sure that re-installing Windows will fix the issue, unless perhaps the order in which you installed your software has had something to do with it...

If you haven't already formatted, can you try and install in safe mode using vista compatibility as previously suggested?
To get into safe mode, reboot, during the BIOS or Toshiba splash screen repeatedly hit F8, select safe mode