Win 7 x64 crashing my HD 5970

[K3VL4R]

Yeah, sorry to hear about your issues. It especially sucks when you spend that kind of money on those cards. Like I said though there should be new drivers out shortly and they will most likely be focusing on the newer cards as a priority.

 

[DannyHvE]

Yeah, sorry to hear about your issues. It especially sucks when you spend that kind of money on those cards. Like I said though there should be new drivers out shortly and they will most likely be focusing on the newer cards as a priority.

Thanks, I will wait surely. No choice atm

 

[computersplus]

Pwer Supply

your system spec does not include much info but I would have a look at your power supply I am seeing many posts here of people trying to run these cards with power supply's not ample to run them you need about 40 Amps on a single +12 volt rail for a quad core system with a big video card and lots of ram but people are trying to do it with 18 amps then wonder why their system crashes

 

[computersplus]

Sorry

sorry i read all the way back to the original post i see you have ample power supply lol i was looking in your system specs at the bottom

are you actually using NOD32 i seen someone else had major issue with NOD32 and an ATI card same issue as you it turned out to be NOD memory leakage just some food for thought

 

[DannyHvE]

sorry i read all the way back to the original post i see you have ample power supply lol i was looking in your system specs at the bottom

are you actually using NOD32 i seen someone else had major issue with NOD32 and an ATI card same issue as you it turned out to be NOD memory leakage just some food for thought

I have ran tests on a system free of NOD32, same outcome. would have been great though .

 

[Zardoc]

How many times I have seen issues like this dissapear when adapted drivers came out. It's like SP's in Windows. Can't do a thing until SP.

 

[DannyHvE]

How many times I have seen issues like this dissapear when adapted drivers came out. It's like SP's in Windows. Can't do a thing until SP.

That would make my day

 

[DannyHvE]

Thought I'd post back here. I have a thread running at overclock.net, but I think everyone has ran out of advice, including myself.

The thing that I have established is that I'm definitely looking at driver corruption, or a modification that happens in the drivers when performing certain windows tasks. One could call it driver degredation, one that my card doesn't take kindly to.

How did I establish this?

Well, the issue was that the card works perfectly after a fresh driver installation, and starts locking up upon entering 3D, after I perform a seemingly random task in windows, like installing a program.

The way I was able to pinpoint the source more detailed is by the way I uninstalled the ATI drivers.

I first used advice that said, let the WDDM drivers sweep possibly conflicting files after an express uninstall of the ATI drivers. So I did, but this doesn't remove leftover ATI related files in practice. So after this procedure I reinstalled the catalyst drivers, and the problem persists. Meaning that the corrupted file wasn't removed and still present in the reinstallation.

If I express uninstall the ATI drivers, followed up by a driver sweep, and then a reinstall of the ATI drivers, the card works perfectly again. This means one of the files that I delete with driver sweeper causes the crashes. These are about 20 files, so I would have to make my card crash 1-20 times before isolating this file.

From what I've seen, these are all .dll files. So first off, to me this means that there's no workaround. I've tried the new 9.12 beta drivers today, and its the same. So its either an inevitable RMA somewhere in the future, or I'll have to make the card crash a lot of times to isolate the conflicting file.

I made logs in GPU-Z and recorded both gpus before a crash. Theres nothing out of the ordinary. there's not even really a load, or raised temps, or even Amps. Its just nothing. The card just locks up when entering 3D, like its triggering a fail safe without reason.

Though, I do have to mention that all this is with the A.I. setting to enabled. I can use the card with this setting disabled, but that kind of takes away the purpose of a dual-gpu solution.

 

[computersplus]

Driver

have you tried a custom install and choose to only install the ATI driver I always choose not to install the CCC and I disable the AMD External Event Utility after installation

 

[DannyHvE]

have you tried a custom install and choose to only install the ATI driver I always choose not to install the CCC and I disable the AMD External Event Utility after installation

I have installed without CCC and HDMI sound drivers, and even shut down AMD External Event Utility and ULPS, but never in sequence.

So you think its possible that the AMD External Event Utility is capable of destroying drivers? Or does it just cause issues on its own? The crashes start for one, with 100% certainty, after the installation of software. Does that correlate with that service?

 

[computersplus]

Driver

Well the sequence is not an issue and the event utility has caused various issues one other thing to try is go to scheduled task and look for RAC and delete it this is know to cause random reboots mainly but it could be a factor it's supposed to check for reliability issues but usually causes an issue there are a lot of scheduled tasks going off in the background in Windows 7 I have slowly been weeding through them and deleting them

 

[DannyHvE]

Well the sequence is not an issue and the event utility has caused various issues one other thing to try is go to scheduled task and look for RAC and delete it this is know to cause random reboots mainly but it could be a factor it's supposed to check for reliability issues bur usually causes an issue there are a lot of scheduled tasks going off in the background in Windows 7 I have slowly been weeding through them and deleting them

Well, in that case thats not the issue, I've had it disabled once. I've even had all services disabled once, made no difference. The driver just gets corrupted at some point, and it would be too great of an effort to isolate what service or scheduled task corrupts which ATI file. There's no traces anywhere.

The only reason I'm so persistent in finding a possible answer is because the card is perfectly fine from what I've seen. Running just one GPU doesn't even touch the performance it has with both. But I have to admit, it has become an obsession almost, because there's a lot of variables.

 

[computersplus]

try this

try this open msconfig and go to boot tab click on advanced and under number of processors check the box and set it to 4 and then check the box for max memory and set it to 6144 and reboot

 

[DannyHvE]

Unfortunately that didnt work. Thanks for the effort though, I appreciate you try to come up with a solution

 

[computersplus]

Aero

have you tried disabling Aero

 

[DannyHvE]

have you tried disabling Aero

yes, I have even tried vista x64 today

this card has crashed so many times in a weeks time, I'm surprised its still alive.

 

[computersplus]

Vista

same thing with Vista?

 

[computersplus]

Ram

have you tried it with less than 4 gigs of ram installed ?

 

[DannyHvE]

have you tried it with less than 4 gigs of ram installed ?

On vista x64 it was worse, crashed earlier in game startup than on windows 7 x64.

I haven't taken out ram, because the ram works fine after a driver install, and was ok according to memtest86+. You should see how flawless everything is after a driver install, and the performance, its great. Trust me, the RAM is good.

 

[computersplus]

Ram

not so much that the ram is bad but i have read weird issues with 7 and more than 4 gigs was just curios what would happen also you might try a slight voltage bump in the pcie settings in the bios it could help to make it more stable