Blue Screen of Death

[dougal1998]

Hi
I have a new Packard Bell PC (XTREME X5620 UK) with Windows 7 Home Premium which has been running perfectly since bought Nov 2009.

This Saturday I was hit by the dreaded BSOD 3 times in a row. Other than upgrading my copy of Norton I have made no other changes to the computer.

There seems to very little non-techie information on how to open/read/analyse the DMP file to find out why this occurred.

Any help and advice would be much appreciated.

Thanks George

 

[zigzag3143]

Hi
I have a new Packard Bell PC (XTREME X5620 UK) with Windows 7 Home Premium which has been running perfectly since bought Nov 2009.

This Saturday I was hit by the dreaded BSOD 3 times in a row. Other than upgrading my copy of Norton I have made no other changes to the computer.

There seems to very little non-techie information on how to open/read/analyse the DMP file to find out why this occurred.

Any help and advice would be much appreciated.

Thanks George

Hi and welcome

we really need the actual DMP file. use these to find and upload it. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

thanks

Ken

 

[dougal1998]

Hi Ken

Thanks for getting back to me.

I've uploaded the files as you suggested and created a new post in Crashes and Debugging together with a brief summary.

Thanks again George