Brand New Win7 Hangs when Idle

[aguzas]

Hi there - trying to figure out why my brand new Dell E4300 hangs.
Usually, it hangs overnight (when idle) - but it has frozen a couple of time mid-day; and I have had a couple of Blue Screens - debug file attached. I was hoping somone could help me interperate the file and get me a bit closer to figuring ot what is going on?

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9087
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

http://www.sevenforums.com/crashes-debugging/55406-bc-code-9087-crash-help-please.html

PS - this is the second latop I have received from Dell - with exact same behavior.
Thanks very much!

 

[zigzag3143]

Hi there - trying to figure out why my brand new Dell E4300 hangs.
Usually, it hangs overnight (when idle) - but it has frozen a couple of time mid-day; and I have had a couple of Blue Screens - debug file attached. I was hoping somone could help me interperate the file and get me a bit closer to figuring ot what is going on?

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9087
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


hI
PS - this is the second latop I have received from Dell - with exact same behavior.
Thanks very much!

Hi and welcome

We need the actual DMP file. can youo use these to find it and upoad it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Thanks

Ken

 

[aguzas]

Apologies...thought I had attached it yesterday with my post..I have uploaded and it should be attached.

After a bit more investigating, I "think" it might have something to do with the internal wireless cards installed??:
1) Dell Wirelss 1397 WAN MiniCard
2) Dell Wireless 5620 Mobile Broadband

I disabled both of those peices of hardware last night, and for the first time since I got the laptop last Wednesday, it has not hung overnight.
I'm hoping there is something in the dmp file to confirm this?? I'd love a second opinion.
Thanks again!!!