Win 7 BSOD after going to sleep

J

jdavistdi

New member
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Hello,

I seem to consistently get a crash when trying to come out of sleep mode. The bug is always DRIVER_POWER_STATE_FAILURE tied to the ntoskrnl.exe, which could mean anything.

This is a fairly new install of Win 7 and all the drivers have been updated.

I've attached the latest .dmp file. Any help on this is greatly appreciated.
 

My Computer My Computer

OS
Win 7 x64
jdavistdi said:
Hello,

I seem to consistently get a crash when trying to come out of sleep mode. The bug is always DRIVER_POWER_STATE_FAILURE tied to the ntoskrnl.exe, which could mean anything.

This is a fairly new install of Win 7 and all the drivers have been updated.

I've attached the latest .dmp file. Any help on this is greatly appreciated.
Click to expand...


Hello Welcome to SF,

 I guess the culprit here is a component of your Intel(R) PRO/1000 Gigabit Networking Adapter e1y62x64.sys and an OS component srv.sys. Download the latest driver from Intel's website remove the driver from Device Manager then reboot and install them. If possible just reset to BIOS to factory settings.Uninstall any third party Antivirus or Firewall see whether that makes any difference.

Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
Click to expand...

 Drivers to be updated

Code: 
[FONT=Courier New]SBAlg.sys        Wed Aug 13 18:17:37 2008[/FONT][FONT=Courier New]
qcfilterhp.sys   Wed Mar 19 05:42:13 2008[/FONT]
[FONT=Courier New]prepdrv.sys      Wed May 21 08:42:12 2008[/FONT]
[FONT=Courier New]LV_Tracker64.sys Sat Jun 30 16:17:49 2007[/FONT]
[FONT=Courier New]ATSwpWDF.sys     Thu May 22 04:15:59 2008[/FONT]

Bugcheck Analysis


Code: 
[COLOR=Red][B]DRIVER_POWER_STATE_FAILURE (9f)[/B][/COLOR]
  A driver is causing an inconsistent power state.
  Arguments:
  Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
  Arg2: fffffa80017b8060, Physical Device Object of the stack
  Arg3: fffff80000b9c518, Functional Device Object of the stack
  Arg4: fffffa8003caca20, The blocked IRP
  fffff880`02e63000 fffff880`02eac000   e1y62x64 T (no symbols)           
  Loaded symbol image file: e1y62x64.sys
  Image path: \SystemRoot\system32\DRIVERS\e1y62x64.sys
  Image name: [COLOR=Red][B]e1y62x64.sys[/B][/COLOR]
  Timestamp:        Sat Jun 13 06:46:42 2009 (4A32FDFA)
  CheckSum:         00049736
  ImageSize:        00049000
  Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
  DRVPOWERSTATE_SUBCODE:  3
  IRP_ADDRESS:  fffffa8003caca20
  DEVICE_OBJECT: fffffa8003a4e050
  DRIVER_OBJECT: fffffa80039ffda0
  IMAGE_NAME:  e1y62x64.sys
  DEBUG_FLR_IMAGE_TIMESTAMP:  4a32fdfa
  MODULE_NAME: e1y62x64
  FAULTING_MODULE: fffff88002e63000 e1y62x64
  CUSTOMER_CRASH_COUNT:  1
  DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
  BUGCHECK_STR:  0x9F
  PROCESS_NAME:  System
  CURRENT_IRQL:  2
  STACK_COMMAND:  kb
  FOLLOWUP_NAME:  MachineOwner
  FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_e1y62x64.sys
  BUCKET_ID:  X64_0x9F_IMAGE_e1y62x64.sys
  0: kd> k
Child-SP          RetAddr           Call Site
  fffff800`00b9c4c8 fffff800`03339e23 nt!KeBugCheckEx
  fffff800`00b9c4d0 fffff800`032d6fa6 nt! ?? ::FNODOBFM::`string'+0x29330
  fffff800`00b9c570 fffff800`032d6326 nt!KiProcessTimerDpcTable+0x66
  fffff800`00b9c5e0 fffff800`032d6e7e nt!KiProcessExpiredTimerList+0xc6
  fffff800`00b9cc30 fffff800`032d6697 nt!KiTimerExpiration+0x1be
  fffff800`00b9ccd0 fffff800`032d36fa nt!KiRetireDpcList+0x277
  fffff800`00b9cd80 00000000`00000000 nt!KiIdleLoop+0x5a
0: kd> Vertarget
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:*** WARNING: Unable to verify timestamp for [COLOR=Red][B]srv.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for srv.sys


Hope this helps,
Captain
 

My Computer My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)
Will try

Thanks for all of the help. I will try out your suggestions and post the results.

James

Capt.Jack Sparrow said:
jdavistdi said:
Hello,

I seem to consistently get a crash when trying to come out of sleep mode. The bug is always DRIVER_POWER_STATE_FAILURE tied to the ntoskrnl.exe, which could mean anything.

This is a fairly new install of Win 7 and all the drivers have been updated.

I've attached the latest .dmp file. Any help on this is greatly appreciated.
Click to expand...


Hello Welcome to SF,

 I guess the culprit here is a component of your Intel(R) PRO/1000 Gigabit Networking Adapter e1y62x64.sys and an OS component srv.sys. Download the latest driver from Intel's website remove the driver from Device Manager then reboot and install them. If possible just reset to BIOS to factory settings.Uninstall any third party Antivirus or Firewall see whether that makes any difference.

Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
Click to expand...

 Drivers to be updated

Code: 
[FONT=Courier New]SBAlg.sys        Wed Aug 13 18:17:37 2008[/FONT][FONT=Courier New]
qcfilterhp.sys   Wed Mar 19 05:42:13 2008[/FONT]
[FONT=Courier New]prepdrv.sys      Wed May 21 08:42:12 2008[/FONT]
[FONT=Courier New]LV_Tracker64.sys Sat Jun 30 16:17:49 2007[/FONT]
[FONT=Courier New]ATSwpWDF.sys     Thu May 22 04:15:59 2008[/FONT]

Bugcheck Analysis


Code: 
[COLOR=Red][B]DRIVER_POWER_STATE_FAILURE (9f)[/B][/COLOR]
  A driver is causing an inconsistent power state.
  Arguments:
  Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
  Arg2: fffffa80017b8060, Physical Device Object of the stack
  Arg3: fffff80000b9c518, Functional Device Object of the stack
  Arg4: fffffa8003caca20, The blocked IRP
  fffff880`02e63000 fffff880`02eac000   e1y62x64 T (no symbols)           
  Loaded symbol image file: e1y62x64.sys
  Image path: \SystemRoot\system32\DRIVERS\e1y62x64.sys
  Image name: [COLOR=Red][B]e1y62x64.sys[/B][/COLOR]
  Timestamp:        Sat Jun 13 06:46:42 2009 (4A32FDFA)
  CheckSum:         00049736
  ImageSize:        00049000
  Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
  DRVPOWERSTATE_SUBCODE:  3
  IRP_ADDRESS:  fffffa8003caca20
  DEVICE_OBJECT: fffffa8003a4e050
  DRIVER_OBJECT: fffffa80039ffda0
  IMAGE_NAME:  e1y62x64.sys
  DEBUG_FLR_IMAGE_TIMESTAMP:  4a32fdfa
  MODULE_NAME: e1y62x64
  FAULTING_MODULE: fffff88002e63000 e1y62x64
  CUSTOMER_CRASH_COUNT:  1
  DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
  BUGCHECK_STR:  0x9F
  PROCESS_NAME:  System
  CURRENT_IRQL:  2
  STACK_COMMAND:  kb
  FOLLOWUP_NAME:  MachineOwner
  FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_e1y62x64.sys
  BUCKET_ID:  X64_0x9F_IMAGE_e1y62x64.sys
  0: kd> k
Child-SP          RetAddr           Call Site
  fffff800`00b9c4c8 fffff800`03339e23 nt!KeBugCheckEx
  fffff800`00b9c4d0 fffff800`032d6fa6 nt! ?? ::FNODOBFM::`string'+0x29330
  fffff800`00b9c570 fffff800`032d6326 nt!KiProcessTimerDpcTable+0x66
  fffff800`00b9c5e0 fffff800`032d6e7e nt!KiProcessExpiredTimerList+0xc6
  fffff800`00b9cc30 fffff800`032d6697 nt!KiTimerExpiration+0x1be
  fffff800`00b9ccd0 fffff800`032d36fa nt!KiRetireDpcList+0x277
  fffff800`00b9cd80 00000000`00000000 nt!KiIdleLoop+0x5a
0: kd> Vertarget
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:*** WARNING: Unable to verify timestamp for [COLOR=Red][B]srv.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for srv.sys


Hope this helps,
Captain
Click to expand...
 

My Computer My Computer

OS
Win 7 x64
Still crashing

OK, so I updated the drivers and ran all the checks you suggested (which came back clean). I still get a crash after sleep mode.

I'm not sure what to do about the srv.sys problem that you mentioned. Any suggestions on that?

James
 

My Computer My Computer

OS
Win 7 x64
jdavistdi said:
OK, so I updated the drivers and ran all the checks you suggested (which came back clean). I still get a crash after sleep mode.

I'm not sure what to do about the srv.sys problem that you mentioned. Any suggestions on that?

James
Click to expand...

Please post new dump file after crash
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Here you go

Sorry, here you go.

Pauly said:
jdavistdi said:
OK, so I updated the drivers and ran all the checks you suggested (which came back clean). I still get a crash after sleep mode.

I'm not sure what to do about the srv.sys problem that you mentioned. Any suggestions on that?

James
Click to expand...

Please post new dump file after crash
Click to expand...
 

My Computer My Computer

OS
Win 7 x64
Same code 0x9F prob caused by NETw5s64.sys
This is a network driver have a look at updating it
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Thanks. So this is the Intel 5300 Wifi driver. I do have the latest one, but I noticed on the Intel community forum that this is an issue for many people on a variety of platforms:

NETw5s64.sys keeps on giving me...

As of yesterday, there is still no fix for this from Intel. :(

Pauly said:
Same code 0x9F prob caused by NETw5s64.sys
This is a network driver have a look at updating it
Click to expand...
 

My Computer My Computer

OS
Win 7 x64

My Computer My Computer

Computer Manufacturer/Model Number
eWIZ AMD System
OS
win7 64
CPU
AMD Phenom II X4 Processor 955 (3.2GHz)
Motherboard
Asus M4A79XTD EVO Socket AM3/ AMD 790X/ CrossFireX/ A&GbE/ A
Memory
Kingston KHX1600C9D3K2/4G DDR3-1600 4GB(2x2GB) CL9
Graphics Card(s)
Sapphire ATI Radeon HD4650 1GB DDR2 VGA/DVI/HDMI PCI-Express
Monitor(s) Displays
ViewSonic
Hard Drives
Seagate ST31000528AS 1TB SATA2 7200rpm 32MB
PSU
Antec Earthwatts EA 650
Case
Cooler Master 692-KKN2
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