I am experiencing blue screen crash when I plug in my WD Passport external drive. This drive has worked fine with my laptop/Windows 7 until now. I was told to attach the Minidump folder (seea attached). Also ran scan from WhoCrashed software and got the following analysis. Any help to get this problem corrected would be appreciated.
Analysis
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Crash dump directory: C:\windows\Minidump
[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
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[FONT=Segoe UI, Arial]On Sun 4/18/2010 12:14:20 AM your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntfs.sys[/FONT]
Bugcheck code: 0x50 (0xFFFFF9801AC80000, 0x0, 0xFFFFF880014663B4, 0x0)
Error: [FONT=Segoe UI, Arial]PAGE_FAULT_IN_NONPAGED_AREA[/FONT]
Dump file: C:\windows\Minidump\041810-25022-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\windows\system32\drivers\ntfs.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT File System Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
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[FONT=Segoe UI, Arial]On Wed 12/16/2009 5:21:14 AM your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT]
Bugcheck code: 0x9F (0x3, 0xFFFFFA8004664A20, 0xFFFFF800041B14D8, 0xFFFFFA8004963010)
Error: [FONT=Segoe UI, Arial]DRIVER_POWER_STATE_FAILURE[/FONT]
Dump file: C:\windows\Minidump\121609-19968-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
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Conclusion
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[FONT=Segoe UI, Arial]2 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. [/FONT]
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Analysis
</B>
Crash dump directory: C:\windows\Minidump
[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT][/FONT]
[FONT=Segoe UI, Arial]On Sun 4/18/2010 12:14:20 AM your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntfs.sys[/FONT]
Bugcheck code: 0x50 (0xFFFFF9801AC80000, 0x0, 0xFFFFF880014663B4, 0x0)
Error: [FONT=Segoe UI, Arial]PAGE_FAULT_IN_NONPAGED_AREA[/FONT]
Dump file: C:\windows\Minidump\041810-25022-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\windows\system32\drivers\ntfs.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT File System Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
[/FONT][FONT=Segoe UI, Arial]
[/FONT]
[FONT=Segoe UI, Arial]On Wed 12/16/2009 5:21:14 AM your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT]
Bugcheck code: 0x9F (0x3, 0xFFFFFA8004664A20, 0xFFFFF800041B14D8, 0xFFFFFA8004963010)
Error: [FONT=Segoe UI, Arial]DRIVER_POWER_STATE_FAILURE[/FONT]
Dump file: C:\windows\Minidump\121609-19968-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
[/FONT][FONT=Segoe UI, Arial]
[/FONT]
[FONT=Segoe UI, Arial]
Conclusion
</B>[/FONT]
[FONT=Segoe UI, Arial]2 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. [/FONT]
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My Computer
At a glance
Windows 7 Home 64 bitIntel Core 2 Duo
- Computer Manufacturer/Model Number
- Toshiba Satelite L505
- OS
- Windows 7 Home 64 bit
- CPU
- Intel Core 2 Duo