MS thinks I'm in another country

karlsnooks

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Location
Austin, Texas
OS: Win7 Ultimate
Office: Pro Plus 2010 downloaded from TechNet
App: Word 2010
I have a hyperlink in a word .docx document. When Ctrl-clicking on the link, I get the MS window saying that MS security essentials is not supported in my country. Made 100% certain--country code is set to US-en.
Can feed link directly into my browser and am sent to correct site.


Copy & Paste from Word doc:
Microsoft Security Essentials
Install MSE --> http://www.microsoft.com/security_essentials/


Here is a snip of where I land:
 

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My Computer My Computer

At a glance

MS Windows 7 Ultimate SP1 64-bitAMD A10-4600M6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)AMD Radeon HD 7660G
Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
OS: Win7 Ultimate
Office: Pro Plus 2010 downloaded from TechNet
App: Word 2010
I have a hyperlink in a word .docx document. When Ctrl-clicking on the link, I get the MS window saying that MS security essentials is not supported in my country. Made 100% certain--country code is set to US-en.
Can feed link directly into my browser and am sent to correct site.


Copy & Paste from Word doc:
Microsoft Security Essentials
Install MSE --> http://www.microsoft.com/security_essentials/


Here is a snip of where I land:


Try clearing your browser cookies
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
zigzag,
no luck. Am using firefox and cleared all cookies. Same result.
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate SP1 64-bitAMD A10-4600M6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)AMD Radeon HD 7660G
Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
First, have you tried IE?

Second, are you using a "proxy" of any kind? Are you at home or work? Who is your internet provider?
 

My Computer My Computer

At a glance

windows 7 RTM x64Phenom II 965 Quad Core 3.4GhzMushkin Blackline 8GB (4x2gb)XFX Radeon 5970 Black Edition
Computer Manufacturer/Model Number
Black_Box (homebuilt)
OS
windows 7 RTM x64
CPU
Phenom II 965 Quad Core 3.4Ghz
Motherboard
Asus M4A79T Deluxe
Memory
Mushkin Blackline 8GB (4x2gb)
Graphics Card(s)
XFX Radeon 5970 Black Edition
Sound Card
onboard
Monitor(s) Displays
Dell 2408WPF-main Dell E248WFP-secondary
Screen Resolution
1920x1200-main 1920x1200-secondary
Hard Drives
OCZ Vertex Limited Edition 100GB (OS)
x1 WD Black Edition 500GB drive (Storage)
PSU
XFX 850w Black Edition (Modular)
Case
Mountian Mods H2go
Cooling
CoolITSystems ECO A.L.C.
Keyboard
Logitech MX 5500 wireless keyboard
Mouse
Razor Copperhead
Internet Speed
16Mb down/2Mb up Wowway Cable Internet
Perhaps what they're saying is the Microsoft Security Essentials is not available in the US.
C'mon Karlsnooks... one more post till your 1000th :D

P.S. Technically, you are in another country. At least from me, anyway.
 

My Computer My Computer

At a glance

Windows 7 EnterpriseIntel Pentium Dual E2200 @2.2GHz4GBPalit GForce 9500GT 1GB
OS
Windows 7 Enterprise
CPU
Intel Pentium Dual E2200 @2.2GHz
Motherboard
Gigabyte II-G31
Memory
4GB
Graphics Card(s)
Palit GForce 9500GT 1GB
Sound Card
onBoard
Hard Drives
WesternDigital: 250GB + 1TB + 1TB + 2TB
PSU
450W
Case
CoolerMaster CM690
Cooling
Corsair H50
Mouse
Logitech MX518
Haven't tried IE yet.

No, I do not have a proxy.

I was at a Starbucks and they use ATT.

Have never had this kind of problem before.

Have never used th computer in another country.

Haven't even played with the country settinngs.
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate SP1 64-bitAMD A10-4600M6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)AMD Radeon HD 7660G
Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Actually the problem is; what state are you living in (not your state of mind either). :D
 

My Computer My Computer

At a glance

Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, K...AMD Athlon(tm) II X4 640 @ 3.0 Gbz12GB 1066MHz DDR3 SDRAM - 2x4GB, 2x2GBATI Radeon HD 4350 HD Graphics/Audio with 512MB
Computer Manufacturer/Model Number
HP Pavilion a4302f
OS
Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
CPU
AMD Athlon(tm) II X4 640 @ 3.0 Gbz
Memory
12GB 1066MHz DDR3 SDRAM - 2x4GB, 2x2GB
Graphics Card(s)
ATI Radeon HD 4350 HD Graphics/Audio with 512MB
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
1. Dell 23" SP2307, 2. Mitsublishi 40" HDTV, Hannspree 25"
Screen Resolution
1. 2048x1152, 2. 1920-1080, 3. 1920x1200
Hard Drives
Int: 1 120 Gig SSD i
1 - 2.5" 500 USB External HDD
1 -1 Tb USB External HDD
Case
Mid Tower
Cooling
Standard Fans - 5 fans (very quiet)
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless Mouse 5000
Internet Speed
10 Mbit (realistically 500 Kbit - 1.2 Mbit)
Other Info
Speakers - Bose Desktop (Excellent Sound)
1 external CD|DVD\Blue-ray Recorders/Players (Sony)
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