Dell knowingly sold defective computers

[pparks1]

We had the bulging capacitor problems in some Optiplex GX 240/260's at work ( I think those were the models). Dell simply replaced every mobo that experienced a problem for us. No sweat...easy to change. Dell handled it great for us.

 

[chev65]

These types of problems are standard for pretty much any mass produced computers. They all use the cheapest parts possible from the lowest bidders and then pass the savings along with the problems on to the customer. This is why I build my own machines.

It's also possible they used lower quality materials than you would find building a machine yourself.

Oh it's very possible I agree. I've checked out those made in china boards and they are nothing but cheap, including the cheapest components possible. I have no doubt that Dell played dumb about this on more than one occasion.

It's the people who could spot the bad components who got the help because Dell assumed these are the ones who know what they are talking about. The clueless people who just said the computer died probably got the old "we have no idea what that could be" responce.

I still have my old Dell XPS working fine for me but that doesn't mean the company is perfect....

 

[Luckystar]

This is why i hate Dell. There stuff was always prone to breaking down. This just gives more proof to not go near them with a 10 foot barge poll.

The one i do have (Did'nt buy it, it was given to me), dimension 8200 is rubbish, it sits in my wardrobe gathering dust and most probably going to end up in the skip or unless someone gives it a third life.

Oh, I do have a Dell lattitude D laptop, i upgraded the ram and HDD, now it wont boot into windows as it asks for me to set the bloody HDD up and no matter what option you choose, it still wont boot. That also sits under my bed, gathering dust.

Lucky

 

[pparks1]

This is why i hate Dell. There stuff was always prone to breaking down.

Well, to be fair...Dell is the leader as far as I know in the desktop market to businesses and such. Therefore, with more machines on the desks, they are likely going to have problems.

I've worked in businesses supporting thousands of Dell desktops and hundreds of Dell Laptops and in my opinion....they have been solid. Regardless of brands you are going to have problems...and it's how the company handles them which really matters to me...and Dell for my companies has handled it very well.

 

[Bootz]

On another note, we have hundreds of OptiPlex machines that had this very problem. Dell was very good about replacing every motherboard in every machine we had. Never told us no or gave us any trouble. On some machines they replace the motherboard twice. Many many times they replaced the motherboard even when the machine was out of warranty. Dell gets an A+ in our book.

Yep, Sold as defect or not. They are still covered under warrenty so you dont really lose out and im guessing dell was thinking the same way. Dell gets an A in my book as well for customer service and support.

Im sure Dell is not the only one who has done this in the past...

And for the people that dont like dell on here, that is your opinion, but Dell is the #1 supplier of business machines for a reason and i think facts would back this up.

 

[Win7User512]

Yep, Sold as defect or not. They are still covered under warrenty so you dont really lose out and im guessing dell was thinking the same way. Dell gets an A in my book as well for customer service and support.

Until they are out of warranty...

I'm not a hater though. I have owned several Dells.

 

[madtownidiot]

Almost sounds like people think Dell is the only company to ever do something like this.

 

[Win7User512]

Dell denies knowingly selling defective computers.

Dell: We did not knowingly ship faulty motherboards | Companies News - Betanews

 

[toughbook]

We have had 1 Dell Desktop that had so many warranty clams it wasn't even funny. Never bought another one. I have 3 Panasonic Toughbooks and 1 HP Touchsmart. The HP is very finicky, however I have not had 1 problem with any of my Panasonic's in over 6 years of owning different models. I firmly believe you get what you pay for in life.

 

[Win7User512]

We have had 1 Dell Desktop that had so many warranty clams it wasn't even funny. Never bought another one. I have 3 Panasonic Toughbooks and 1 HP Touchsmart. The HP is very finicky, however I have not had 1 problem with any of my Panasonic's in over 6 years of owning different models. I firmly believe you get what you pay for in life.

I have worked with Toughbooks, customized and deployed them. They are functional and sturdy. Impressive to say the least.


Here is a clip for those unfamiliar with the product:

YouTube - Panasonic Toughbook Drop Test

 

[WindowsStar]

This is why i hate Dell. There stuff was always prone to breaking down.

Well, to be fair...Dell is the leader as far as I know in the desktop market to businesses and such. Therefore, with more machines on the desks, they are likely going to have problems.

I've worked in businesses supporting thousands of Dell desktops and hundreds of Dell Laptops and in my opinion....they have been solid. Regardless of brands you are going to have problems...and it's how the company handles them which really matters to me...and Dell for my companies has handled it very well.

+1 Completely Agree!

 

[WindowsStar]

This is why i hate Dell. There stuff was always prone to breaking down. This just gives more proof to not go near them with a 10 foot barge poll.

The one i do have (Did'nt buy it, it was given to me), dimension 8200 is rubbish, it sits in my wardrobe gathering dust and most probably going to end up in the skip or unless someone gives it a third life.

Oh, I do have a Dell lattitude D laptop, i upgraded the ram and HDD, now it wont boot into windows as it asks for me to set the bloody HDD up and no matter what option you choose, it still wont boot. That also sits under my bed, gathering dust.

Lucky

The Dell 8200 is rather old so by today’s standards it may be considered rubbish but in its day it was a solid machine.

I have upgraded many Latitude Laptops without issue when you know how (I did not know how at first but, with a bit of training it is fairly easy). The reason your laptop upgrade did not go well may be that you lack the knowledge to update it. Did you research the RAM, and buy the right type? I did you get the correctly hard drive? Did you update the BIOS? When replacing the drive you know you must be careful with the connectors? Laptops are NOT like desktops; where you have open standards and things are easy to update. Laptops can be tricky.

 

[madtownidiot]

Not all Dells are garbage. I've got an inspiron 1100 that was built in sept 03 laying around that has no problem running Windows 7 on 512MB ram.

 

[toughbook]

There might be alot of good Dell's out there, but it's just the mere fact that they sold SOME bad one's they knew about. That's the dishonest part that you do not see other manufactures doing.

 

[madtownidiot]

I agree in part. When it comes to getting something replaced Dell is close to the top of my list for lousy customer service, right up there with AT&T, Dodge, Apple, and the VA. A few good products doesn't compensate for generally dishonest business practices and outright fraud. However, the only difference between Dell and a lot of other companies out there is that Dell got caught in the act trying to cover up the sales of a defective line of products and the others haven't yet. Does anyone really believe Dell is the first (or last) company to do this?

 

[Layback Bear]

I have always wondered why one would buy a mass produced computer. Knowing that the very cheapest parts will be used to the penny. IMHO These types of companies concerns are shareholders first and customers second. If you can't build your own computer get with a reliable (in your community) computer builder. With consultation with such a business you can pick and choose the parts you need or will need. You can have one or more built as your needs might be. I have found the cost isn't much more. The point that Dell repaired most of the bad computers is not soothing. The big point is that they new or should of new that these computers where going to go bad and still make them that way and sold them. I don't own a computer business or sell computer parts.

 

[madtownidiot]

Why do people buy mass produced computers? Same reason they believe it when a popup from some website tells them their computer is massively infected, even though they got no warning from their antivirus... Because they don't know any better. It's not always cheaper at the start to build your own computer, but provided the chipset and component manufacturers aren't also doing the same thing on the product lines you happen to purchase that dell just got caught doing, you'll probably end up with something that outperforms anything you can buy at a big box store for the same money, with the added bonus of no trial or bloatware to slow it down and not as much chance of some catastrophic failure in the first few days, weeks or months.

 

[KazeNoKoe23]

And here I thought this was a NEW thing. :roflmao:

No but seriously, Dell's an okay company, but knowingly selling defective computers is pretty ridiculous.

 

[Win7User512]

I have always wondered why one would buy a mass produced computer. Knowing that the very cheapest parts will be used to the penny. IMHO These types of companies concerns are shareholders first and customers second. If you can't build your own computer get with a reliable (in your community) computer builder. With consultation with such a business you can pick and choose the parts you need or will need. You can have one or more built as your needs might be. I have found the cost isn't much more. The point that Dell repaired most of the bad computers is not soothing. The big point is that they new or should of new that these computers where going to go bad and still make them that way and sold them. I don't own a computer business or sell computer parts.

Why does anyone buy a mass-produced car? How many people build their own cars?

A mass-produced refrigerator? How many people build their own 'fridges?

A mass-produced television? How many people build their own televisions?

We use these items everyday.

 

[geeve420]

Why do people buy mass produced computers? Same reason they believe it when a popup from some website tells them their computer is massively infected, even though they got no warning from their antivirus... Because they don't know any better. It's not always cheaper at the start to build your own computer, but provided the chipset and component manufacturers aren't also doing the same thing on the product lines you happen to purchase that dell just got caught doing, you'll probably end up with something that outperforms anything you can buy at a big box store for the same money, with the added bonus of no trial or bloatware to slow it down and not as much chance of some catastrophic failure in the first few days, weeks or months.

That is a generalization I disagree with!! All my computers are mass produced, however I know enough not to click on pop ups, or believe a fake A/V. Some of us find it easier to just order and unistall the bloatware and go for it. I would build my own system if I had the time and patiance. I believe your comment was a little out of line for those of us who choose the convinience over the bragging right.

Like I said before I have owned Dell after Dell and not had one issue, They were solid and ran great! Dell is just the first to admit the fact they knowingly sold bad PC's. All the others have done it as well.

Geeve