Try this in her account
http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
tools>internet options>advanced>reset
That will remove the addons and potential problem
Does not work? At least for a test try Chrome or Firefox or whatever.
That solved it. Thanks for the fast responses!Start Menu/Accessories/System Tools/Internet Explorer (No Add-ons). Then, if that opens it OK you can do the reset.