Solved Where can I find my fingerprint scanner software?

[RoloDman]

Under device manager it says I have a "biometric device" called "TouchStrip Fingerprint Sensor (WBF Advanced Mode).

However, I can't find the software to activate it

any ideas?

 

[Tews]

Here is the driver for your finger print scanner ... Download

Product support page

 

[RoloDman]

Here is the driver for your finger print scanner ... Download

Product support page

Don't I already have the drivers though, if device manager is reporting the "TouchStrip Fingerprint Sensor (WBF Advanced Mode)?

 

[Tews]

Try re-installing and see if it resolves your problem...

 

[RoloDman]

Try re-installing and see if it resolves your problem...

Okay, I'll try that. But out of curiosity, would you tell me about the driver software you gave me?

 

[Tews]

It is the software for your scanner from your computers support website...

 

[RoloDman]

installing the drivers again solved the issue

 

[Tews]

Glad to hear you have it all sorted!!

 

[freewill]

Hello techies, I had the same problem with acer finger print sensor when i installed 7 a week ago. The pre installed drivers did not work, so i downloaded a 100 MB file from acer website. Unfortunately, it still didn't work. Although, it works perfectly on my XP.

 

[Tews]

Have you tried installing the software in XP compatibility mode?

Compatibility mode allows a older program written for an earlier versions of Windows to possibly run in Windows 7. You can also use Compatibility mode to always have a program to Run as an administrator.

Compatibility Mode

 

[bobkn]

Hello techies, I had the same problem with acer finger print sensor when i installed 7 a week ago. The pre installed drivers did not work, so i downloaded a 100 MB file from acer website. Unfortunately, it still didn't work. Although, it works perfectly on my XP.

You should have posted this in a new thread.

However, are these the drivers you downloaded?

http://global-download.acer.com/GDF...2188&Step1=Notebook&Step2=Aspire&Step3=Aspire 5738Z&OS=V10&LC=en&BC=Acer&SC=PA_7

They are supposed to support Vista (both 32 and 64 bit versions), so they might work in 7.

All that I can suggest is running the installer as administrator, in Vista compatibility mode.