okay..? entire PC froze

[Chaoticstorm]

ok so basically my PC just froze with no notification of anything not responding, this also happened last week like everything just stops except the mouse then once i click the mouse pointer just stops moving, the only way i can continue what i was doing is to hold the power button down to shut the entire PC down and then turn it back up.

 

[richc46]

Sounds like a memory problem. Right click on the taskbar and bring up the task manager. If you cannot understand it, give us a screen shot of performance and process.

 

[Chaoticstorm]

Sounds like a memory problem. Right click on the taskbar and bring up the task manager. If you cannot understand it, give us a screen shot of performance and process.

you want the screenshots of the processes and performance tabs on the task manager?

 

[richc46]

Yes, process and performance. Lets see what that looks like.

 

[Chaoticstorm]

 

[richc46]

You did not show process from all users, but everything that I saw looks ok. Lets see if its a program that is installed. Do a boot in safe mode and tell me what happens.

Check for virus and malware.

download malwarebytes.

 

[Jacee]

Is Roxio set to automatically launch at startup? Try setting it to manual startup, and see if you still get the 'freeze-ups'.

 

[The Howling Wolves]

Hey Rich and Jacee,
What about going into configsys and uncheck everything but his AV and see what happens?
Just a thought.

 

[richc46]

Hey Rich and Jacee,
What about going into configsys and uncheck everything but his AV and see what happens?
Just a thought.

And a good thought, TY

 

[Chaoticstorm]

You did not show process from all users, but everything that I saw looks ok. Lets see if its a program that is installed. Do a boot in safe mode and tell me what happens.

Check for virus and malware.

download malwarebytes.

everything loaded correctly

ran AVG 9.0 ....clean
Malwarebytes ....clean
Spybot S&D .....found some infected cookies (refer to first txt file)
SUPERantispyware .....found some infected cookies (2nd txt file)

 

[Chaoticstorm]

Is Roxio set to automatically launch at startup? Try setting it to manual startup, and see if you still get the 'freeze-ups'.

yes it is, how do i set it to manual startup?

 

[richc46]

Go to seach
Type msconfig
Then go to startup and uncheck it.

 

[Chaoticstorm]

Go to seach
Type msconfig
Then go to startup and uncheck it.

ok it is unchecked now BUT it froze after about 15 minutes after unchecking it because i didn't reboot the PC at the time

 

[richc46]

Try this, it is a variation of the idea Howling Wolves presented. I have more experience using this method, however.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

You can try Jacees idea, again, too, if you feel you did not do it correctly as you seem to indicate.