Windows 7 x64 Nvidia 259.47 GTX285M Laptop Crash

[kevindd992002]

Sometimes, my laptop just produces a white screen freeze and I have to force reboot it. This happened two times already since I reformatted the laptop. I have all the latest drivers, 100% sure of that. The first time it happened, I was just fixing some settings of Teamviewer. The second time it happened, I was watching a Youtube video in a Yahoo Messenger message window. It is not an easily reproduceable problem so I don't know what causes it. Could it be the hardware acceleration that the latest Flash player uses or could it be the new version of Physx included with the new Nvidia drivers?

Please help.

 

[CarlTR6]

Hi Kevin; I'm sorry to hear that you are having problems. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[kevindd992002]

I did post some BSOD problems previously in this forum following that guide but this is not a BSOD problem. The screen freezes WHITE and doesn't produce any dump files or whatsoever, so what do I do next?

Thanks.

 

[CarlTR6]

Still follow that tutorial. It gives us other information to look at regarding your system. What you upload just won't have dump files with it.

 

[kevindd992002]

Ok. Attached is the necessary file.

Windows 7 is x64 OEM. 1 week old installation, just reformatted and installed with latest drivers.

 

[CarlTR6]

I looked through your system information and a couple of things jumped out.

You have had a number of crashes (freezes) and no BSOD's. These crashes involved primarily Outlook and some by Silverlight. This does mean that the crashes were caused by these two programs necessarily; but that the programs were involved. Most of the Outlook crashes showed the code c0000005 which points to memory corruption. The c0000005 error usually means bad RAM, a bad RAM slot or a faulty driver.

The second thing is that you are running Eset NOD 32. Eset is know to conflict on some, not all, Win 7 systems. It can cause memory corruption.

Given your description of the freezes, my first thought is graphics drivers. My second thought is a third party anti-virus and/or firewall program. For troubleshooting purposes, you might try uninstalling Eset with the removal tool: Info > Tool. Install Microsoft Security Essentials in its place. Reboot and see if you are still having problems. You can always reinstall Eset if we find it does not contribute to your problem. If you do still have the freezes, please let us know and we will look further - test your RAM, your graphics card , etc.

NVida drivers can be a PITA. Sometimes the latest and the greases are not the best for a particular system. You may have to experiment. I ended up with the third or fourth driver on the list before I eliminated freezes. But I did not have the white screen most of the time. Everything just froze.

 

[kevindd992002]

I looked through your system information and a couple of things jumped out.

You have had a number of crashes (freezes) and no BSOD's. These crashes involved primarily Outlook and some by Silverlight. This does mean that the crashes were caused by these two programs necessarily; but that the programs were involved. Most of the Outlook crashes showed the code c0000005 which points to memory corruption. The c0000005 error usually means bad RAM, a bad RAM slot or a faulty driver.

The second thing is that you are running Eset NOD 32. Eset is know to conflict on some, not all, Win 7 systems. It can cause memory corruption.

Given your description of the freezes, my first thought is graphics drivers. My second thought is a third party anti-virus and/or firewall program. For troubleshooting purposes, you might try uninstalling Eset with the removal tool: Info > Tool. Install Microsoft Security Essentials in its place. Reboot and see if you are still having problems. You can always reinstall Eset if we find it does not contribute to your problem. If you do still have the freezes, please let us know and we will look further - test your RAM, your graphics card , etc.

NVida drivers can be a PITA. Sometimes the latest and the greases are not the best for a particular system. You may have to experiment. I ended up with the third or fourth driver on the list before I eliminated freezes. But I did not have the white screen most of the time. Everything just froze.

Thanks for the info.

Regarding the crashes, I know about them. The Outlook crash is mainly caused by the ESET NOD32 Plugin for Outlook, it makes Outlook to not respond when you empty the "deleted items" folder. This is a known cause for the current version of ESET, so I just manually delete my Trash items to avoid this. With Silverlight, when I go to Camera settings tab it also makes it not responding, I think this is caused by an incompatibility with my built-in Camera driver but the thing is that the Camera driver I'm using is the default Windows driver because it doesn't have any updated driver in the Internet that I can find.

Regarding RAM, I'm 100% sure they are in perfect condition. Last week, I just ran Memtest86 and Memtest86+ for 24 hours each and they had no errors at all. So I guess we could remove that in our doubts.

 

[CarlTR6]

I am glad that the Memtest results were good. That does not rule out defective RAM; but it does make it less likely. I suggest that you completely remove NOD32. You have already seen that it conflicts with Outlook; what else might it be conflicting with? It is none to cause problems on some Win 7 systems. Try running without it and see if that has any effect. You can always reinstall it.

You can also test your graphics adapter: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html Be sure to monitor your temps.

 

[kevindd992002]

I am glad that the Memtest results were good. That does not rule out defective RAM; but it does make it less likely. I suggest that you completely remove NOD32. You have already seen that it conflicts with Outlook; what else might it be conflicting with? It is none to cause problems on some Win 7 systems. Try running without it and see if that has any effect. You can always reinstall it.

You can also test your graphics adapter: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html Be sure to monitor your temps.

Ok, I will remove ESET NOD32 and post back the results after a couple of days.

Regarding video card stress testing, I've done that just last week also. Both with Furmark and OCCT. 100% error-free also.

Is Microsoft Security Essentials a good replacement antivirus?

Also, what can I do with the Microsoft Silverlight crash problem? The model of the built-in Webcam of my laptop is Bison. I can't find an updated anywhere, the manufacturer of my laptop only lets me download the webcam software (which I don't really need because I have my own softwares to use with the webcam, i.e. yahoo messenger, skype, etc.).

 

[CarlTR6]

Yes, MSE is very good and it is highly rated. The price is right, too! . We recommend MSE, especially while troubleshooting; it does not cause system conflicts.

Good to know that you ran video stress tests and your video adapter passed. That still does not eliminate the possibility of driver problems. The way I experimented with NVidia drivers was to download the the five latest drivers to my desktop and try them one at a time in order until I got the one that solved my problems.

I looked through your drivers and I could not find any webcam drivers nor drivers from Bison. However, I did find some out of date drivers. Out of date third party drivers can and do cause conflicts with Win 7. I cannot say these drivers are giving you problems since we don't have a dump file; but they certainly have the potential to do so. The dates in red font are really obsolete for Win 7.

smserial.sys 5/5/2009 - Motorola SM56 Modem WDM Driver is a driver file from Motorola Inc. belonging to product Motorola SM56 Modem. See if you can update this driver.

teamviewervp.sys 12/13/2007 - TeamViewer VPN Adapter TeamViewer VPN Adapter Kernel. I also have Teamviewer. I checked my drivers and I do not have this driver. I suggest you install the latest version of Teamviewer.

WDC_SAM.sys 4/16/2008 - WD SCSI Architecture Model (SAM) driver is a driver file from company Western Digital Technologies belonging to product WD External Storage. See if you cn update this driver from Western Digital.

 

[kevindd992002]

Yes, MSE is very good and it is highly rated. The price is right, too! . We recommend MSE, especially while troubleshooting; it does not cause system conflicts.

Good to know that you ran video stress tests and your video adapter passed. That still does not eliminate the possibility of driver problems. The way I experimented with NVidia drivers was to download the the five latest drivers to my desktop and try them one at a time in order until I got the one that solved my problems.

I looked through your drivers and I could not find any webcam drivers nor drivers from Bison. However, I did find some out of date drivers. Out of date third party drivers can and do cause conflicts with Win 7. I cannot say these drivers are giving you problems since we don't have a dump file; but they certainly have the potential to do so. The dates in red font are really obsolete for Win 7.

smserial.sys 5/5/2009 - Motorola SM56 Modem WDM Driver is a driver file from Motorola Inc. belonging to product Motorola SM56 Modem. See if you can update this driver.

teamviewervp.sys 12/13/2007 - TeamViewer VPN Adapter TeamViewer VPN Adapter Kernel. I also have Teamviewer. I checked my drivers and I do not have this driver. I suggest you install the latest version of Teamviewer.

WDC_SAM.sys 4/16/2008 - WD SCSI Architecture Model (SAM) driver is a driver file from company Western Digital Technologies belonging to product WD External Storage. See if you cn update this driver from Western Digital.

You mean MSE isn't free?

Well, the drivers for the BisonCam are ksthunk.sys and usbvideo.sys both located in c:\windows\system32\drivers do you see those?

The Motorola modem driver I'm using is the latest one from here: MOTOROLA , it's the latest driver I can find all over the Internet.

I also use the latest Teamviewer. You don't have the VPN driver maybe because you did not enable VPN while installing Teamviewer.

Do you know where to get the latest SAM driver from WC? I can't find it anywhere.