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Windows 7: PC display crash

19 Jan 2012   #1

windows 7 home premium 64 bit
PC display crash

toshiba qosmio x305-q701

graphics card:GeForce 9700M GTS
i seem to have a problem with my graphics card and or sound. if i were to play a youtube video my computer crashes the screen with display this. shortly after my sound will go. and the computer will act as if it is in a hibernation state the processors get no activity and it sound liek it trying to boot up.

i have used memtest and ran it overnight it passed 17 times
i do although have an interesting event log

My System SpecsSystem Spec
19 Jan 2012   #2

windows 7 home premium 64 bit

The following boot-start or system-start driver(s) failed to load:
event id 7026
My System SpecsSystem Spec
19 Jan 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Hi Chimera475, welcome to 7F!

I notice you list Windows 8 as your OS.

Have you removed 7 completely or is this a dual-boot?

Did this problem exist when 7 was the main OS?

What procedures did you follow to upgrade to 8?
Upgrade Install from Windows 7 or Vista to Windows 8 - Windows 8 Forums
Windows 8 is designed to run on machines that run 7, but there may be conflicts that I am not aware of.

A clue to what may be wrong is at the end of your second post; Event ID 7026 — Basic Service Control Manager Operations.

The first thing you need to do is to update your drivers. Starting with the Toshiba Service Station. This utility is designed to ensure your drivers are up to date. But, depending on how your OS is configured the drivers may not take kindly to updating when they see 8 as an OS.

You might end up having to revert back to the original OS to regain your machine's stability, and then being really careful upgrade back to 8. Upgrade Install from Windows 7 or Vista to Windows 8 - Windows 8 Forums

We need as much information as you can provide, but I am not sure if any of the tools here on 7F will work with 8 as your OS.
System Info - See Your System Specs | SevenForums

You may want to visit our Sister Forum Welcome to the Windows 8 Forums Tutorial Section - Windows 8 Forums
You will have to Register as the sign-in is different.

When done with that see: BSOD Posting Instructions - Windows 8 Forums
My System SpecsSystem Spec

27 Jul 2012   #4

windows 7 home premium 64 bit

I am sorry i did not update my post after awile. you may marked this as solved
turns out that the voltage regulator on the motherboard was corrupted and so i had to foce constant voltage to the gpu. thank you for all your help
My System SpecsSystem Spec
27 Jul 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1

Your welcome Chimera glad to hear you have it sorted out.

You can easily mark your thread solved by clicking on the Green "Mark this Thread Solved" Button next to the Post Reply Button at the bottom or in the tool bar directly above your original post.
My System SpecsSystem Spec

 PC display crash

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