ATI Catalyst drivers and Dell Radeon HD 3470?

Dieter i have the same problem on my optiplex 760 with windows 7 ultimate x64. I've tried an HD3470 out of another 760 and a Radeon HD4850 that i jimmied up to work in the system, all have the same problem you describe, bluescreen about 20% through the detection phase. The drivers from dells site install fine for me as well, but the ones from AMD all bluescreen in the same way. As an interesting note when i was searching around on this issue last week i saw on another post on this forum(i think, can't find it now, should have bookmarked it) where someone was having the same prob but found that the catalyst 9.6(or 9.7) installs fine, sure enough they do install fine. Not sure what the fix for this will be but it seems to be that detection phase on the 760 specifically.

:beefmissile: That's good to know. I was thinking I was going crazy, since Google searches did not really reveal anything else. I may contact Dell to submit a bug; I'm sure their official stance will be to install the Dell ATI drivers, but I'll come up with some reason, especially if you tried another ATI card with the same results. Perhaps a BIOS update could fix the issue.

Thank you!

i'm hoping a future bios can fix it as well, in the meantime you may want to try installing the catalyst 9.6 as i think they will install. I'm not sure if they come with avivo though (i've never used it). I'm going to stick with the whql drivers from windows update for the time being because i'm using the card (4850) to run modern warfare 2 and i'm pretty sure that they're newer than the catalyst 9.6. I'm hoping to figure out a way to get the 9.11 cats on here so that i can tweak some settings in the CCC.

Well, as noted, I was able to get 9.11 installed, but drivers only. I don't generally use CCC, so if you need that, you might have to wait for a fix from Dell.

If you just need the drivers, then torrentg's suggestion to install the drivers from Device Manager in safe mode worked for me. The newer drivers did improve performance slightly for me, at least in Windows' Aero benchmark.

I doubt it, but I wonder if you had your full suite installed (drivers, CCC, etc) at your current level, and then just attempted to update the drivers only as described above? I wonder if the new drivers would work with the older CCC?

DieterW said:

I wonder if the new drivers would work with the older CCC?

I don't think so. They usually complain of a version mismatch in this case.

Did you try to run NvCplSetupEng inside C:\NVIDIA somewhere (search it if you need to)?

This should install it.

Hi

I register on this site for giving you a solution, it works for me (ATI HD 3470 and DELL computer):

Unplug all USB hardware during ATI Catalyst installation only the first part (mouse and keyboard too).
If you use a wireless mouse: click on install, unplug fastly usb mouse adapter, after hardware detection, plug again your adapter.

Bye

I register on this site for giving you a solution, it works for me (ATI HD 3470 and DELL computer):

Unplug all USB hardware during ATI Catalyst installation only the first part (mouse and keyboard too).
If you use a wireless mouse: click on install, unplug fastly usb mouse adapter, after hardware detection, plug again your adapter.

That totally fixed my issue updating the driver. I had various issues with Aero stuff - the thumbnail preview on the taskbar kept disappearing too quickly (making switching to applications with multiple open windows impossible via the taskbar) and my windows key would not bring up the start menu even though the windows key shortcuts all worked just fine. Updating the video driver fixed it, but I was having the blue screen issue during install except for when I tried unplugging all my USB devices, including keyboard and mouse.

This fix makes no sense at all but this worked for me as well on an Optiplex 755! Must have something to do with the chipset...thanks!

Code:

Hi

I register on this site for giving you a solution, it works for me (ATI HD 3470 and DELL computer):

Unplug all USB hardware during ATI Catalyst installation only the first part (mouse and keyboard too).
If you use a wireless mouse: click on install, unplug fastly usb mouse adapter, after hardware detection, plug again your adapter.

Bye