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Windows 7: Retrolink USB SNES controller randomly stopped working ...

12 Oct 2010   #1
Miss M

Windows 7 Home Premium 64bit
Retrolink USB SNES controller randomly stopped working ...

Hi all. I have a odd problem that just occured today. I have spent the last 20 minutes searching the forums for a solution, but to no avail.

I'm running Windows 7 Home Premium 64-bit.

My problem is, my Retrolink USB SNES controller just stopped working. Just like that. I've had it for about two months, and it's worked flawlessly, including when I used it today. But then when I went to load a game using an emulator a couple of hours ago, it just randomly stopped working. I didn't get any error message or anything, so I thought it was a problem with the input configuation in the SNES emulator ... but then I found out that it wouldn't work on any emulator no matter what I did.

I have two usb ports on the side of my laptop. Just to test to see if my USB ports were working correctly, I took my wireless optical mouse and plugged in the usb dongle. Worked great, so I assume there's no actual problem with the ports themselves, just this controller.

In device manager, I tried uninstalling and re-installing the device, and taking it out and plugging in back in, "updating" the drivers (it always says "you have the best driver for this device installed", searching for newer drivers on google ... couldn't find any, and even restarting. Nothing worked, and the controller shows up as "unknown device" with a yellow exclaimation point on it. Disabling and re-enabling the device does nothing. All other usb devices are working fine. Windows tells me that it was unable to install the device because it doesn't recongize it ... which is strange because it never had an issue doing so.

So, this is the website from what I could tell ... it's the only website I can find that looks like the official one, but I don't think it is, considering all the links go to ebay auctions. I cannot find a support email or number for them, either.

Retro Console Store - Retro Video Games Consoles

I also, found this, which after more searching I found out was the manufacturer:

Innex-Video Game Accessories & Distribution at Wholesale Prices

it's supposedly (or at least used to be, "Plug and Play" and No extra driver required".)

The driver information for this device in device manager is as follows:

What would cause the controller to randomly stop working? i'm really at my wits end trying to fix it, I don't know what else to do. Any help or suggestions will be greatly appreciated. Thank you. =]

My System SpecsSystem Spec
16 Nov 2010   #2

Windows 7 Ultimate x64
hey man! i got the same problem

hi, Friend..
i have an usb controller but does not let me play on my zsnes. I play online games of snes and itīs so bad that i canīt play with the original controller... we got to find and option soon..

do you investigate something more about it?
My System SpecsSystem Spec
17 Jul 2012   #3

Windows 7 Professional 32bit

Has any additional information about this been found? I'm having pretty much the same problem, only running on a 32bit system, and can find no other information on how to proceed. Quite frustrating.
My System SpecsSystem Spec


 Retrolink USB SNES controller randomly stopped working ...

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