New
#11
Thanks! I keep records meticulously. I talked to probably half a dozen people to arrange the exchange alone. I'll have a look inside the new system to make sure it's the exact same thing (or better) because I gotta swap the hard drive anyway. They're getting it replaced because the tech who was at my house specifically requested a brand new system and for someone to double check the system before shipping. I don't know whether this would actually help. On the dispatch page at Dell my first order status shows dead on arrival. He was more pissed about it than I was.