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#1
Incorrect serial numbers
I have a very odd situation. I have two external Western Digital hard drives. They were both purchased in two different years. One in 2011 and one in 2010. Sadly the one brought in 2010 is having hardware issues. Thankfully it is under warranty. Sadly the serial number is incorrect on the hard drive. At first I thought this was a simple mistake. The consumer rep wanted to test my other hard drive's serial number to see if this issue was on his end. Turns out BOTH hard drives have incorrect serial numbers.
So, now I have send them pictures by email to prove to them that I own these hard drives and to show them the serial numbers.
Has anyone ever experienced this with Western Digital?