New
#1
unresponsive keyboard
Hi.
I recently purchased a Microsoft Wireless 3000 keyboard new. After plugging in the USB receiver and installing the batteries to the keyboard, it seemed everything was going to work. The noise came on that a USB device had been plugged in and it then installed the proper drivers. When I tried to type or use any function on the keyboard, though, it was unresponsive-the keys don’t work.
I then tried the following troubleshooting:
1) unplugged my older keyboard (Logitech Office Pro Keyboard PS/2). Then I tried rebooting with it still I unplugged.
2) Inserted the installation disc that came with the new keyboard. I window popped up saying that the program (intelliType) cannot be opened because it is being blocked for compatibility issues. (that is all it said-no cause stated). Restarted computer and tried it again-same outcome.
3) Downloaded the latest driver from the Microsoft website . I made sure it was the exact format for my computer (Windows 7, 64-bit, Keyboard Version 2.0). Installed it fine. I am able to open the intellitype program and configure the various key functions. No response from keyboard though. Restarted computer-nothing changed.
4) Uninstalled (what I could) the Logitech software SetPoint. From my perusal on the internet, it seems it is a very difficult program to uninstall. I deleted the folders from my c: Drive. It was not listed in ‘Programs and Features'
5) Uninstalled the intellitype software, rebooted, and let the OS install the generic drivers for the Microsoft keyboard.
6) I went into the BIOS and noticed that the USB Keyboard function was disabled. I enabled it and the other USB functions (mouse, etc.) options were enabled.
7) Replaced the batteries twice-both brand new. The green light next to the battery symbol on the keyboard comes on for a moment after I install the batteries.
8)Tried different USB ports for the wireless receiver. Each time there is that sound that notifies a USB device has been plugged in. The OS even recognizes that it is a wireless receiver. Rebooted computer.
I even tried rebooting with the old keyboard disconnected but I am forced to plug it back in eventually as I have no other way of typing.
The keyboard is recognized in device manager (Microsoft Hardware USB Keyboard, Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro), Microsoft Mouse and Keyboard Detection Driver)
Currently, the IntelliType software is loaded and the SetPoint software uninstalled.
Could it be a faulty keyboard?
I have scoured the web for similar problems but came up empty.
Thanks for any help!