CD in a DVD reader

Thanks for your response, much appreciated. I am trying to find out how, if DVD/ CD Rom R/W goes AWOL again to get it back without having to phone Dell Tech Support in India and pay £29-00. I did so last night and their Tech guy (in India) was magic and had it all sorted out in a few minutes by taking remote control of my computer. I suspect something like that is not possible via WF7, but is there not another way of solving the problem please and if so, what is it and how do I go about it??

Regards,

RonBin79

Thanks for that, I will have a looksee. I don't remember quoting any computer identity code but it must have come from somewhere. How did you find out I had an XPS8300 and not an XP8300?? Not a problem for me however, it is strange and if you know that much, what else do you know about?

RonBin79

Thanks for that Doc, I have printed the tutorial and will have a look at it to make sure I get the installation correct. Not being a computer buff, I want to make sure I get it all right.

Does this mean that if I get another DVD/CD Rom Driver hiccup I would be able to let someone who knows about these things take control of my computer and sort it out please?? Are there many people who participate in WF7 who will do this sort of thing??

RonBin79

That's nice to know Doc, is there any special way of finding out who they are or do they just step forward and tell you they can do a remote fix??

That's fine although I must say I have never been offered that facility before and never knew such a thing happened on this forum, it's great news and thanks for all your help.
Regards,
RonBin79 (now 80 and getting older by the day!!)!!

I have downloaded Team Viewer and as you will no doubt have seen, have got the problem sorted. Having said that, it has happened before and I don't know why, another mystery. I would like to thank you though for your help and advice and yes, you were absolutely right, I do have an XP8300, I found the Service Tag and all the data stuck to the top of the computer case!

Thanks again.

Best wishes,

RonBin79