QY7 Bluetooth headphones missing Connect option in Devices


  1. Posts : 2
    Windows 7 32-bit
       #1

    QY7 Bluetooth headphones missing Connect option in Devices


    Good afternoonish all. I'm running to a bit of an odd issue. I'm at work, and I recently 'upgraded' my PC to a LENOVO THINKCENTRE M91P 3.1Ghz CORE I5 Tower running Windows 7 32-bit. I know, I know, it's Lenovo, but it's a work computer and I didn't pay for it.

    Anyways, my issue is this. I have been using an Insignia Bluetooth Dongle on my previous system, also running Windows 7 32-bit, with the identifier BCM20702A0 in the device manager, and it's always worked fine in connecting my QY7 headset so I can listen to music and such at work. I plug it into this Lenovo, and it grabs the drivers fine and looks ok, and I can even pair my headset to it just fine and it displays in the devices listing normally, but I have no control or connect option on it like I once had. It's just basically an icon there. I put an image below.


    On my previous system, I had more options here, one of which was either "Connect" or "Control" which would lead me to a screen similar to the wifi connect screen where I could turn my headphones on, set it to pairing, and hit a connect button for it to connect and identify as an audio device. Now, I just get these 4 options, no visible way to connect, and nothing listed for my headphones under my playback devices.

    I've spent 4 hours looking for other Broadcom drivers, all of which gives me a message saying it can't see a bluetooth device, so I'm always stuck with the windows drivers for them. I've searched every avenue I can think of, and now I'm asking anyone here if they can help me out.

    Some other notes. I have gone under the services tab in properties and have selected all boxes to ensure it recognizes all abilities of my headphones. I have checked this before and after adding the device to no avail.
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    This is a work computer that was given to you to use at work. Is that correct?

    Try contacting the company I.T. Department and see if they can give you a hand.
    Some work places will disable such things as the ability to listen to music while at work.

    Jack
      My Computer


  3. Posts : 2
    Windows 7 32-bit
    Thread Starter
       #3

    I manage my own system here, so that's not the issue.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:08.
Find Us