DVD Drive not being detected by Win 7 Ultimate

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  1. Antman
    Posts : 4,573
       New #11

    In BIOS, change the drive controller setting for the DVD from AHCI to SATA/IDE.

    7 is not liking the AHCI
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  3. adt
    Posts : 126
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #12

    Adrian said:
    ADT, well done providing feedback on your system. Now we need to get to work getting the drive to be identified.
    Your screen shot shows that the bios is using your dvd drive as boot priority 1. So I suggest that windows 7 is not seeing the drive.
    I'm interested to know when you cable swapped the Hard drive and the dvd player and re-booted did the OS 7 re-install the dvd drive?
    Regards,
    Adrian
    Nothing came up about an installation, but windows asked me to restart for some reason and I did but nothing changed.

    Adrian said:
    ADT, we now need to see if your DVD drive is recognised in Windows 7
    We will need to do the following:
    (Screen Shots Attached)
    1. Open device manager.
    2. You will now see all devices that OS 7 sees.
    3. Where I have circled you will see if your OS sees the drive?

    If OS-7 does not see the drive then we will need to uninstall, then re-install, if we get no joy from that operation then you drive controller may be bad.
    Try this ADT and let us know if this was helpful.
    Regards,
    Adrian
    Thanks for helping me out again Adrian but in device manager the CD/DVD selection is completely gone.



    Antman said:
    In BIOS, change the drive controller setting for the DVD from AHCI to SATA/IDE.

    7 is not liking the AHCI
    Thanks for the reply Antman, I read about this on microsoft answers and I tried to switch to SATA or IDE but I can't find the options to do that in BIOS.

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD
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  4. Antman
    Posts : 4,573
       New #13

    adt said:
    ...Thanks for the reply Antman, I read about this on microsoft answers and I tried to switch to SATA or IDE but I can't find the options to do that in BIOS....
    Provide system specs and we will show you where.

    .
    Attached Thumbnails Attached Thumbnails DVD Drive not being detected by Win 7 Ultimate-0-usercp1.png   DVD Drive not being detected by Win 7 Ultimate-0-usercp2.png  
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  6. adt
    Posts : 126
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #14

    Antman said:
    adt said:
    ...Thanks for the reply Antman, I read about this on microsoft answers and I tried to switch to SATA or IDE but I can't find the options to do that in BIOS....
    Provide system specs and we will show you where.

    .
    Done :)
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  7. Antman
    Posts : 4,573
       New #15

    The Packard Bell forum is spam infested. The online docs suk. Reading the forum for clues.
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  8. adt
    Posts : 126
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #16

    Antman said:
    The Packard Bell forum is spam infested. The online docs suk. Reading the forum for clues.

    Okay thanks, but aren't the details I provided enough?
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  10. Antman
    Posts : 4,573
       New #17

    That is the worst tech support website on planet Earth. I am done.
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  11. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #18

    Cable Swap


    ADT, you mentioned in an earlier post that you opened up your PC and cable swapped?
    You are familiar with SATA ports and SATA cable connections.
    They are a group of four blue ports grouped together on your mother board.
    As you know its a very tight fit, so I'm wondering if you accidently disconnected the power plug of the drive? Also your screen shot showed your drive as ACHI instead of SATA, Antman is asking that you reboot and access your bios and view your drive and change the setting to SATA.
    So to sum up, check your cable connections, change your bios settings.
    regards,
    Adrian
    Last edited by Adrian; 10 Oct 2009 at 20:30. Reason: Add On
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  12. Adrian
    Posts : 1,419
    Windows 7 7600 1 X64
       New #19

    Mobo stata connections


    This is the foxcon MOBO.
    SATA ports are circled.
    Attached Thumbnails Attached Thumbnails DVD Drive not being detected by Win 7 Ultimate-foxconn.jpg  
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  13. adt
    Posts : 126
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #20

    Adrian said:
    ADT, you mentioned in an earlier post that you opened up your PC and cable swapped?
    You are familiar with SATA ports and SATA cable connections.
    They are a group of four blue ports grouped together on your mother board.
    As you know its a very tight fit, so I'm wondering if you accidently disconnected the power plug of the drive? Also your screen shot showed your drive as ACHI instead of SATA, Antman is asking that you reboot and access your bios and view your drive and change the setting to SATA.
    So to sum up, check your cable connections, change your bios settings.
    regards,
    Adrian
    Thanks for replying Adrian, but I have checked the cables and they seem to be fine. As for the BIOS settings I think it's the main solution but the problem is I have the Phoenix BIOS, which doesn't allow me to alter any advanced BIOS options. Is there any way around this, I am sure that this is the solution to my problem.


    UPDATE: When I turned on the PC today I have noticed that the DVD driver is back, I could see it in My Computer and in device manager. In device manager the DVD/CD-ROM was there and under it it had "Optiarc DVD RW AD-7200S SCSI CdRom Device".

    I restarted and it's gone again
    Last edited by adt; 11 Oct 2009 at 07:41.
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