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Windows 7: Mouse cursor stuck in one spot.

15 May 2014   #11
kyleh

Windows 7 32bit
 
 

Yes I have tried numerous mice which all lead to the same problem. This is happening for the same user on two different PC's now lol. I'm thinking there might be something in her profile that's causing this or shes doing something that I'm unaware of that's causing this. That was my first suspicion that the mouse was installing itself but having changed mice from microsoft to dell it doesn't seem to matter what type I use.


My System SpecsSystem Spec
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16 May 2014   #12
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Okay I reaching here but it seem like you have tried most everything.

1. If this person goes to another persons computer can they use that computer and mouse under that other persons user account?
What I'm thinking of is persons static electricity. I warned you I was reaching. It can very greatly from person to person.

If the person can use some other persons user account (log in) then for sure it's down to the User account.

Have you tried installing the drivers under the problem persons account?
I do know it's doesn't make sense but it seem like you have tried every thing else.

Yes I am a little crazy but you have a crazy problem.
My System SpecsSystem Spec
16 May 2014   #13
jeepmann4x4

Windows 7 Ultimate 64bit
 
 

Do you use roaming Profiles? (i.e. can she logon any computer with her User Profile?) If so have her logon a known good computer and see what happens. Or You logon to her computer with a different Profile and see what happens?

This is Puzzling...lol
My System SpecsSystem Spec
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16 May 2014   #14
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

OK. Microsoft mouse normally, and Dell mouse tried.

Two ideas:
If you have a powered USB hub you can use, connect the mouse through the powered hub. See if that stops it from installing continuously.

And/or try this:
  • Delete all the extra mouse drivers except one, then
  • Start > Computer > System Properties (top) > Advanced System Settings (left) > Hardware Tab > Device Installation Settings
  • Under the options, select "Never install driver software from Windows Update"
  • Restart the PC
My System SpecsSystem Spec
16 May 2014   #15
kyleh

Windows 7 32bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Okay I reaching here but it seem like you have tried most everything.

1. If this person goes to another persons computer can they use that computer and mouse under that other persons user account?
What I'm thinking of is persons static electricity. I warned you I was reaching. It can very greatly from person to person.

If the person can use some other persons user account (log in) then for sure it's down to the User account.

Have you tried installing the drivers under the problem persons account?
I do know it's doesn't make sense but it seem like you have tried every thing else.

Yes I am a little crazy but you have a crazy problem.
Lol in Saskatchewan there is a lot of static electricity but it's hard to imagine it just being one user out of 400+. But I truly do appreciate all the help from everybody.
My System SpecsSystem Spec
16 May 2014   #16
kyleh

Windows 7 32bit
 
 

Quote   Quote: Originally Posted by jeepmann4x4 View Post
Do you use roaming Profiles? (i.e. can she logon any computer with her User Profile?) If so have her logon a known good computer and see what happens. Or You logon to her computer with a different Profile and see what happens?

This is Puzzling...lol
We do use roaming profiles. I have also logged into her machine when the mouse is stuck with my credentials and the mouse is still stuck. Only when I removed the drivers or disable them does it work. When I was troubleshooting her machine yesterday she was logged on another machine and of course the mouse did not freeze up for her. It seems to happen at very random times like every couple weeks. This one is driving me nuts lol.
My System SpecsSystem Spec
16 May 2014   #17
kyleh

Windows 7 32bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
OK. Microsoft mouse normally, and Dell mouse tried.

Two ideas:
If you have a powered USB hub you can use, connect the mouse through the powered hub. See if that stops it from installing continuously.

And/or try this:
  • Delete all the extra mouse drivers except one, then
  • Start > Computer > System Properties (top) > Advanced System Settings (left) > Hardware Tab > Device Installation Settings
  • Under the options, select "Never install driver software from Windows Update"
  • Restart the PC
Good idea! I will look around to see if we have a USB hub somewhere.
My System SpecsSystem Spec
Reply

 Mouse cursor stuck in one spot.




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