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Windows 7: Cd/dvd rom drive missing in device manager and my computer

10 Sep 2014   #1

64 bit
Cd/dvd rom drive missing in device manager and my computer


My dvd rom drive was not working so I uninstalled it and restarted my computer to reinstall it but it never let me reinstall it so now it isn't coming up in device manager at all and is not in my computer. I have tried the upper and lower filters but I haven't got them so I cant delete them also I have uninstalled and reinstalled the ide ata/atapi controllers and it came up installing disk drive and it was complete and it told me to restart and I did and it still wasnt working.. I have also tried the microsoft fix thing and it didnt work so someone help please!

It is also in the bios when I boot up

My System SpecsSystem Spec
10 Sep 2014   #2

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP

Your System Specs gives very little information. How old is the computer, is it still in warranty?

By default Windows Explorer is set to not display empty drives so it wouldn't show up until a disc has been inserted, it's in Tools, Folder Options, View tab.

As a diagnostic in such situations I usually start by shutting the computer down, pull the power cord out of it then put the cord back and try again.
My System SpecsSystem Spec
10 Sep 2014   #3

Microsoft Community Contributor Award Recipient


Try this (1):
Your CD or DVD drive is not recognized by Windows or other programs
Fix problems with CD or DVD drives that can?t read or write media
The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista
DVD drive not recognized in windows 8 - Microsoft Community
You may experience that DVD drive is not recognized in Windows 8 - Microsoft Reduce Customer Effort Center - Site Home - TechNet Blogs
Try this(2):
1) Shut down PC.
2) Physically disconnect the CD/DVD Drive.
3) Reboot to Windows with NO DVD drive.
4) Shut down PC.
5) Physically reconnect the CD/DVD Drive.
6) Reboot to Windows with DVD drive.
7) Check Device status.

Try this (3):
Update all your drivers.
My System SpecsSystem Spec

27 Nov 2014   #4

Windows Vista 64 bit Home Premium
I am also having this issue

Except on a Vista (sorry) laptop... there isn't even a tab/node for DVD/CD-ROM DRIVES in my device manager??

HELP... all seems to have started around the end of September 2013
My System SpecsSystem Spec
28 Nov 2014   #5

Windows 7 Home X64

Is it possible the drive is dead? As cheap as they are buy a new drive.
My System SpecsSystem Spec
29 Nov 2014   #6

Windows Vista 64 bit Home Premium
new drive


I did buy a new drive and put it in and it worked just like the old drive... still NOTHING shows up in device manager....

I know everyone is saying to delete upper and lower filters on the CD-ROM entry in the registry (of which I have none) but I noticed and UPPER FILTER on the hard drive registry entry... could that effect the other?
My System SpecsSystem Spec
30 Nov 2014   #7

Windows 7 Home X64

My System SpecsSystem Spec

 Cd/dvd rom drive missing in device manager and my computer

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