New
#1
brand new external drive not showing up (not even in disk management!)
I bought a brand new U12-43837 Ultra 500GB external hard drive but as soon as I hook it up to the computer, the computer recognizes the drive, installs the driver, makes the hardware insert sound, but the drive does not appear in My Computer, nor does it appear in Disk Management. A few threads on here say to do certain things with the drive in Disk Management i.e. change drive letter, but the drive doesn't even show up in Disk Management so I cannot do that. Where do I go from here?