Asus G75VW does not recognize USB ports

I read a post from 2014 that was nearly identical. The answers, however, did not help the person asking for help.

Everything worked fine on Monday - no changes or installs were made. Come back to edit some images and my card reader and USB ports are gone. I tried what I could and did download Device Driver which installed all of the correct drivers and there are no exclamation points anywhere in the Device Manager.

I decided to see if it was the Hub or the machine. I took the machine to the Hub and one at a time, plugged each unit directly in to the computer. Nothing. I tried to plug a camera in - nothing. The Libraries never changed and none of the 3 external HDs were found nor was the card reader.

I would really appreciate any help. I did notice a suggestion to do a restore - and I would if I could but - the external hard drive that has everything is one of those USB devices and the networked 8TB WDUltra is considered a network device and the computer doesn't look for it as a source of backup.

Also, I have an elevated command prompt open, and the only 2 accounts on the machine are Administrator accounts; but it doesn't recognize either account as Administrator and won't run sfc /scannow either.

I miss my ports and thank any and all who can help.

Lisa

Once you installed IObits Advanced System Care you are pretty much screw.
It does all kinds of goofy things to any computer.

You could try using a restore point before you installed ASC.
It might help and it might not.

From your System Specs

Antivirus Malwarebytes, Bitdefender, Advanced System Care

Jack

rocketflamingo said:

... I don't use malwarebytes or advanced system care; they are not installed on my machine. I use bitdefender. Why would you think i used the others? ...

Lisa

From your System Specs

Lisa, don't play with Regedit or you may end with an unusable computer.

Open Control Panel\All Control Panel Items\User Accounts. One account must be administrator.

I think you have to edit your hardware profile specs to match your system.

Lisa,
Every post you do, at the bottom left has a small arrow. You hit it and it will expand with the hardware specs.
To edit your profile, click your mouse over your nick name (RocketFlamingo) - View public profile -
Once you're on your page, at the top you have Quick links -User control Panel - Edit System Spec

To run sfc /scannow, open a CMD window with admin right (right click on CMD shortcut - run as administrator) type sfc /scannow

Found this link https://www.sevenforums.com/profile.php?do=extra