External HDD doesn't appear in devices nor disc management


  1. 5carlet
    Posts : 11
    Windows 7 64-bit
       New #1

    External HDD doesn't appear in devices nor disc management


    Hi,

    I recently installed Windows 7 Home Premium x64 on an Acer Aspire ES1-531-C0XK laptop and have installed the majority of drivers except for three which are coming up as Unknown Device (I'll post the HIDs later since I'm rebooting now).

    However I have noticed no USB external drives or SD cards, etc. actually work, they don't appear in disc management administrative tool either.

    The HIDs:
    ACPI\MSFT0101
    ACPI\80860F14
    IUSB3\ROOT_HUB30&VID_8086&PID_22B5&REV_0021&SID_10121025

    Could someone guide me? ^^

    Thanks!
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  3. Megahertz07
    Posts : 7,351
    Windows 7 HP 64
       New #2

    You probably have some missing drivers.
    Open device manager and look for yellow alerts and missing drivers.
    With the sniping tool take a snapshot and post here as an attachment. Use the paper clip to browse the file and upload.

    With 4G of memory and a Celeron CPU you should have installed the 32 bits version.
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  4. 5carlet
    Posts : 11
    Windows 7 64-bit
    Thread Starter
       New #3

    Already posted the hardware IDs and worked out that it's something to do with USB 3.0 drivers not being present, however I don't think there are any drivers for my hardware that are compatible with Win7 64.
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  6. 5carlet
    Posts : 11
    Windows 7 64-bit
    Thread Starter
       New #4

    Double post...

    I managed to solve my issue by installing the USB 3.0 device drivers from the 'Intel USB 3.0 Windows 7 Image Creator' or something like that.
      My Computer
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  7. Megahertz07
    Posts : 7,351
    Windows 7 HP 64
       New #5

    For the USB
    https://www.sevenforums.com/attachme...ler_driver.zip

    Waiting for the device manager snapshot.
      My Computers
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  8. 5carlet
    Posts : 11
    Windows 7 64-bit
    Thread Starter
       New #6

    As I said it has already been solved. :P
    Thanks for your help anyway ^^
      My Computer
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