Startup repair doesn't load

masplin · 06 Apr 2015

my teenage daughter has had a tantrum and slammed her laptop. When trying to start normally I get BSOD so tried startup repair both from the laptop and installation disk. It loads but just then stuck on a blueish windows screen. I'm guessing she has managed to actually damage the hardware but wondering if any other steps before attempting a fresh install of OS?

Thanks for any advice

Frustrated father!!

D3LL · 06 Apr 2015

Hi Masplin,

Could you provide more detail on what the BSOD error is? I know you will be unable to post logs of this however the error code would be most helpful to us.

- A helpful member :)

masplin · 06 Apr 2015

Managed to grab a photo of it
Unmountable_boot_volume

Error codes are

0x000000ED
0xFFFFFA80063ECD0
0xFFFFFFFC0000185
then 2 with just 0's

Thanks
Mike

AddRAM · 06 Apr 2015

The hard drive could just be loose, after all, she had a tantrum :)

D3LL · 06 Apr 2015

AddRAM said:

The hard drive could just be loose, after all, she had a tantrum :)

Yep I would go with what AddRAM said.. It could be loose. The BSOD is to do with the hard drive where it has found the hard drive but cannot load the data basically. So it may also be broken. Fingers crossed its just loose.