E-Recovery gone wrong. Windows will not start after factory reset

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  1. Posts : 13
    Windows 7 Home Premium 64 bit SP1
       #1

    E-Recovery gone wrong. Windows will not start after factory reset


    Dear All

    I tried to make a factory reset on an Acer Aspire X3400. It all seemed to go ok but after restarting the PC windows didnt start. All I got was a black screen with nothing more.
    After doing some readings i rebooted on safe mode, and although it didnt start, i got an error message. I follow the instructions i found online on a similar problem and using C:\windows\system32\oobe and it worked, windows loaded. After that i proceed to update SP1, but this failed and this time windows got stuck not at a black screen but a a blue one with the nice windows logo on it. After waiting all night i did a factory reset again and now... i can start up the computer on safe mode but i cannot manage to do it in normal mode. it always stop at a blue screen with the logo.
    Is there anything i can do? at this point, i am ready to go and get a new pc,if system recovery fails i really dont know what else to do

    Many thanks in adcance for any help/advise

    Luna
      My Computer


  2. Posts : 7,351
    Windows 7 HP 64
       #2

    I will suggest to make the factory recover disks. Normally you can launch it on BIOS.

    Download the Microsoft Windows and Office ISO Download Tool - https://www.heidoc.net/php/Windows%2...Downloader.exe

    Under Win 7 download Win 7 HP OEM and burn the iso on a DVD or use Rufus to install it on a USB flash disk.
    Boot from the Win 7 installation disk, go to install - Advanced - delete all partitions - Create new.
    Win will create the needed partitions. Install on the large NTFS partition.
    Use your COA key to activate. (it may be under the baterry).
    You'll need to provide some drivers.

    For the updates MS releases SP2 for Windows 7
      My Computers


  3. Posts : 13
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #3

    Thanks Megahertz07

    I am downloading the ISO and will try your suggestion. I am keeping fingers crossed that it works.....

    Luna
      My Computer


  4. Posts : 13
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #4

    mmm... i downloaded the ISO but.... the file i downloaded is 1.3 GB but when downloading i think i saw the file was 3.02 GB..... am i going crazy? i am a bit scared to run the installation and then find out that the ISO i downloaded is incomplete....

    Any thoughts?
      My Computer


  5. Posts : 7,351
    Windows 7 HP 64
       #5

    Luna, a Win7 installation disk is about 3G.
    A installation disk is big as it has the four Win brands (Starter (if 32), Home, HP, Pro and Ultimate).
    Download from the link below
    https://software-download.microsoft....27c0246316208a
      My Computers


  6. Posts : 13
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #6

    I burned the ISO on a dvd, and reboot from it, installation started, deleted all partitions and made a new one and installed. It seemed to work and it restarted a couple of times, however, after last restart is back to square one all i see is a black screen and the hard drive/dvd are no longer showing any sign of activity ( no sound no flickering light) but installation has not finished. and now system doesnt even start in safe mode.

    I dont understand what can be making all the windows installations to fail. i tried from e recovery, from the recovery DVD's that i made, and now from a fresh ISO...... anything else i can try?
      My Computer


  7. Posts : 7,351
    Windows 7 HP 64
       #7

    Boot from win 7 installation DVD,
    Go to repair and launch CMD (command prompt)
    On cmd window type chkdsk c: /f
    If it finds bad blocks or bad clusters, your disk is dying.
      My Computers


  8. Posts : 13
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #8

    Megahertz07

    I already had checked the disk and also run a memory diagnosis both gave me no error messages.
    I did the check disk again and no errors were detected
      My Computer


  9. Posts : 13
    Windows 7 Home Premium 64 bit SP1
    Thread Starter
       #9

    I tried to re install it again.... it runs fine extracting files, installing characteristics, installing updates but when it comes to the last step finalizing installation, it restarts once... does it thing again and it restarts again but this time stops at the black screen and dies there all signs of activity stop.
      My Computer


  10. Posts : 7,351
    Windows 7 HP 64
       #10

    Luna, I'm sorry, but at the moment can't think anything else.
      My Computers


 
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