System x64 but can only have Windows 7 x32

mrjimphelps said:

Apparently there is some Windows stuff on your hard drive which is interfering with the 64-bit install. Therefore, if you could get rid of that, you might be able to do the 64-bit install.

If your 32-bit disk is a "standard install" version of Windows rather than a "factory refresh" version of Windows, then you will have some options when you first boot the computer with the 32-bit disk in the drive. Choose to do a custom install. Then, you will soon see a screen which will let you delete all partitions and then create one new partition. Delete all of the partitions except for the "factory refresh" partition (so that in the future you will be able to do a factory refresh on the computer), and then create one big partition from all of the unallocated space. Then do a format on the new partition that you created. At this point, you will have gotten rid of anything that might be interfering with the 64-bit install. So you can stop the process at this point by removing the 32-bit disk and then shutting down the computer. Be sure to leave the drive open, so that you can insert the 64-bit disk.

Now insert the 64-bit disk and try to install Windows.

Thank you so much for this info! I shall try and do that as you described it, it sounds very reasonable and logical. I shall inform you of the outcome. Best wishes and thank you again for your trouble

LMiller7 said:

It appears that your CPU does not support Virtualization Technology (VT-x). VirtualBox requires this to support a 64 bit client, regardless of what the host OS may be. The BIOS cannot turn on a feature the CPU does not support.

https://ark.intel.com/products/49058...Cache-1_86-GHz

The OP said that the computer came with 64-bit Windows. How could it have come with 64-bit Windows if it wasn't capable of running it?

I wonder if he bought it second-hand?

My comment wasn't regarding the capability of running a 64 bit OS. There is no doubt of that. It was only the ability to run a 64 bit OS on VirtualBox. VT-x is needed for that but not for running a 64 bit OS natively.

LMiller7 said:

My comment wasn't regarding the capability of running a 64 bit OS. There is no doubt of that. It was only the ability to run a 64 bit OS on VirtualBox. VT-x is needed for that but not for running a 64 bit OS natively.

Sorry that I misunderstood.

I find this interesting, from post#7

The version of this file is not compatible with the version of Windows you´re running. Check your computers system information to see whether you need an x86(32-bit) or x64 (64bit) version, and then contact your software publisher


Sounds more like a REPAIR install issue, more than a Clean install problem.
Clean Install Windows 7 - Windows 7 Help Forums
note DO not enter a product key, it should auto activate,
If it does not its possible the Bios has been changed.


Roy

Hello,

I wish to thank each and every one of you for your kind help!! I finally managed to solve the problem and I now am running windows 7 x64 bit.

The issue was solved with the following command:

a) Open Command prompt as described in Method 1.
b) Type CD C:\windows\system32\oobe and hit ENTER.
c) Type msoobe and hit ENTER.
d) Make a generic account and password and hit Finish (if it requests a product key and you have one, enter it now. if it is an OEM/No key required, just click Finish).
e) Set time and date.
f) Restart the computer and check for the issue.

Best wishes to you all
Ninos

Thank you very much for giving us the solution you found. I have never heard of MSoobe. I need to remember this for future reference.

Apparently a lot of other people have benefitted from this solution:
http://www.tomshardware.com/answers/...-hardware.html