Notes before you start to troubleshoot the issue
If you are currently experiencing this problem with a file that you have not yet saved successfully, see the
Save your Excel file before you start to troubleshoot the issue section before you continue to troubleshoot this problem.
If you want to know more about how Excel saves files, see the
Process for saving an Excel file section.
To troubleshoot an Excel save issue, follow these steps in the order that they appear until the problem is resolved.
Step 1: Try to save the Excel file to another location
If you can save the Excel file correctly when you save it to a local hard disk drive, to a network drive, or to a floppy drive, the following are possible causes for the issues that you are experiencing:
If you cannot save the Excel file correctly when you save it to a local hard disk drive, to a network drive, or to a floppy drive, the following are possible causes for the issues that you are experiencing:
If neither of these are the cause, try step 2.
Step 2: Try to save a new Excel file to the original location
To save a new Excel file to the original location, follow these steps:
- Create a new Excel workbook.
- On the File menu, click Save As.
- In the Save As dialog box, follow these steps:
- In the Save in box, click the location where your original Excel file is saved.
- In the File name box, type a new name for your new Excel file.
- Click Save.
If you can save a new Excel file to the original location, the following are possible causes:
If you cannot save a new Excel file to the original location, the following is a possible cause:
If you have sufficient drive space, try step 3.
Step 3: Try to save the Excel file in Microsoft Windows Safe Mode
If step 1 and step 2 has not resolved the issue, restart Windows in Safe Mode, and then try to save your Excel file to your local hard-disk drive.
Note If you use a network location to save your Excel files, try to restart Windows in Safe Mode with network support, and then try to save your Excel file.
For more information about how to start Windows in Safe Mode or about how to perform a clean boot, click the following article numbers to view the articles in the Microsoft Knowledge Base:
156126 (
http://support.microsoft.com/kb/156126/ ) Troubleshooting Windows 95 using Safe Mode
192926 (
http://support.microsoft.com/kb/192926/ ) How to perform clean-boot troubleshooting for Windows 98
267288 (
http://support.microsoft.com/kb/267288/ ) How to perform a clean boot in Windows Millennium Edition
266169 (
http://support.microsoft.com/kb/266169/ ) How to troubleshoot problems with Standby mode, Hibernate mode, and shutting down your computer in Windows 2000
281770 (
http://support.microsoft.com/kb/281770/ ) How to perform clean-boot troubleshooting for Windows 2000
If the Excel file saves after you restart Windows in Safe Mode, try to resave the file again. To do so, click
Save on the
File menu.
If the Excel file does not save (or save again) after you restart Windows in Safe Mode, the following are possible causes: