Office 2010 Student Home: all programs have system icons, can't repair


  1. peet222
    Posts : 5
    Windows 7 HP 64
       New #1

    Office 2010 Student Home: all programs have system icons, can't repair


    I was troubleshooting a computer remotely that lost it's icons for Office programs, they all show system. The files still open fine. However, it is annoying the user so I tried to repair. But going to control panel and right clicking "change" a window pops up but then nothing happens. The windows disappears and no "repair" selection shows up. So put in the install disk and try again and nothing happens.

    Is the only fix a reinstall? I tried to reinstall without uninstalling thinking maybe the repair is there but I received two errors:

    Office12Setup
    {10140000-0F00-0000-0000--0000000FF1CE}
    14.0.4755.1000
    X
    MsiAPICallFailure
    Office64.WW\Office64WW.xml
    X
    X

    the message resource is present but the message is not found in the string/message table

    Fault bucket 1130769153, type 5
    Event Name: Office12Setup
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: {10140000-0F00-0000-0000--0000000FF1CE}
    P2: 14.0.4755.1000
    P3: X
    P4: MsiAPICallFailure
    P5: Office64.WW\Office64WW.xml
    P6: X
    P7: X
    P8:
    P9:
    P10:

    There is a user log file created I just noticed but I'll have to grab it later.
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  3. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #2

    Have you run a virus scan & a malware scan?.

    Have any changes been made to the computer lately or new software added & is Office up to date.

    If these checks do not help you will probably have to reinstall Office, after uninstalling it completely. Sometimes Office can be hard to uninstall completely, so follow this website.

    https://support.office.com/en-us/art...8-67e1b766fc4d
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