Outlook 2010 keeps crashing


  1. kma1717
    Posts : 105
    Windows 7 Enterprise 32 bit
       New #1

    Outlook 2010 keeps crashing


    Hi,

    I am having an issue with Outlook 2010 frequently crashing. I tried recreating the .OST file and removed a "Send To Bluetooth" add-in from Outlook (I read that may cause the program to crash). First, I get a message saying "Outlook is trying to retrieve data from the Microsoft Exchange Server outlook.net.jbtc.com". Then Outlook crashes and I receive a message saying "Microsoft Outlook is restarting". I have attached 2 screenshots showing the errors I am receiving. Any help is greatly appreciated.

    Thanks
    Attached Thumbnails Attached Thumbnails Outlook 2010 keeps crashing-outlook-message.png   Outlook 2010 keeps crashing-outlook-crashing.png  
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  3. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #2

    Is this problem with an at work computer or your home private one. If it's a work computer you need to contact the companies IT section for help.
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  4. kma1717
    Posts : 105
    Windows 7 Enterprise 32 bit
    Thread Starter
       New #3

    I work in the IT dept. I am reaching out to the people on here because I am stumped on this and need to get it working correctly.

    Thanks
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  6. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #4

    Thanks for getting back & clarifying that. These MS websites might help you.

    https://support.microsoft.com/en-au/...ile-in-outlook

    https://support.microsoft.com/en-au/...-party-devices

    https://support.microsoft.com/en-us/...utlook-web-app

    https://support.microsoft.com/en-us/...utlook-profile
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