Office 2016 hangs at "Finalizing installation"


  1. Sylveon Fetish
    Posts : 138
    Windows 7 Ultimate 64-bit SP1
       New #1

    Office 2016 hangs at "Finalizing installation"


    I am having an issue installing Office 2016 on a Lenovo b570 on a clean install of Windows 7. It always hangs at "Finalizing installation".

    Google says to open the task manager and end the wusa.exe process, but as in the feedback I provided to Google, wusa.exe is not running according to the task manager. I checked "Show processes from all users" still no wusa.exe in task manager so obviously this is not what is causing it to hang.

    All Google results point to the wusa.exe process but again wusa.exe is not running on the machine.
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  3. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #2

    When the Office installation gets to "Finalising Installation", are you are able to use any of the programs in Office. I assume your Office 2016 is the Click to Run version, which uses a DVD to start the installation & then most of the installation comes via a download from MS.

    If any of the programs are able to used you could try an Office Repair. To do that open Control Panel, click on Programs & Features, then scroll down to Microsoft Office 2016, Right click on it & select Repair, which should open a couple of repair options to try.

    I don't have Office 2016 but I do use Office 2013 Pro, Click to Run, which I think is very similar.
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