Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows Photo Viewer Crashes when moved to another monitor

05 Oct 2010   #1

Windows 7 Ultimate (x64)
Windows Photo Viewer Crashes when moved to another monitor

I have encountered a strange problem today: when I want to see an image with the Windows Photo Viewer - which is the default application for this purpose - it opens on the secondary monitor. It works fine while there, but any attempt to move the window to the primary monitor results in a crash with the message "COM Surrogate has stopped working". Here are the problem details from that error message:

Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bca54
Fault Module Name: ImagingEngine.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdf39
Exception Code: c000041d
Exception Offset: 00000000000d825d
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 7778
Additional Information 2: 77787e75430e088899e5b1c279bc8547
Additional Information 3: fb2b
Additional Information 4: fb2b7a3b2d4e31424ed07ca7ba8dab51

There is an option to check online for the solution to the problem but it doe snot produce anything.

Any ideas?

My System SpecsSystem Spec
05 Oct 2010   #2

Windows 7 Ultimate x64

Taking a stab in the dark here, but what is the resolution of your primary monitor? I had a similar problem with WinDVD -- it would crash whenever I opened it up to my main desktop (4320x900, Eyefinity). A call to customer support revealed that the application cannot open on a display greater than 1920X1080. So, whenever I want to view a Blu-Ray disc, I have to disable Eyefinity.

See if Photo Viewer has a limitation on the display size the application can be opened in.
My System SpecsSystem Spec
05 Oct 2010   #3

Windows 7 Ultimate (x64)

Well, the resolution of the main monitor is 1920x1080 and in fact until yesterday everything worked just fine, I could move the Photo Viewer between the two monitors without any problems.
My System SpecsSystem Spec

06 Oct 2010   #4

Windows 7 Ultimate (x64)

Well, after researching a lot on Google and finding more threads on the Forums about the same thing, I managed to do something nobody suggested and my problem seems to have gone away. I mean, I do not believe this has anything to do with Nero or other apps as many forums suggest, since everything worked just fine until recently. I did uninstall one piece of software I downloaded recently (AVS video converter), but this did not do anything, I booted into the safe mode, but then it turned out Photo Viewer does not work in the safe mode anyways.

So, to make the story short, I simply went ahead and disabled the second monitor, forcing everything to appear on the main one. Here the Photo Viewer worked fine. I then re-enabled the second monitor and voila, I can move the Photo Viewer window between monitors again without any problem.

I wish I knew what the actual problem was though ...
My System SpecsSystem Spec
06 Oct 2010   #5

Vista Ultimate 32 bit, Win 7 Pro 32 bit, Win 7 Pro 64 bit

It sounds as if the main one is acting like a base station with the secondary as a sub station, therefore the base must be activated first to be able to feed the sub station.

Does that make sense.?
My System SpecsSystem Spec
22 Jan 2011   #6

Windows 7 Professional 64 bit

Unifex's solution worked for me when nothing else did! I searched EVERYWHERE before I found this post. Created an account just to thank you!

Thanks Unifex!

My System SpecsSystem Spec
22 Jan 2011   #7

Windows 7 Professional 64 bit

PS: I also just installed AVS video converter. (And now UNinstalled.)
My System SpecsSystem Spec

 Windows Photo Viewer Crashes when moved to another monitor

Thread Tools

Similar help and support threads
Thread Forum
Windows Photo Viewer - Slide Show on Secondary Monitor
How to Run the Windows Photo Viewer "Slide show" on a Secondary Monitor With the re-introduction of the Windows Photo Viewer in Windows 7 the default behavior of the slide show still has the same problems that existed in XP, but 7's new Windows Key shortcuts provide a workaround for this. ...
Windows Live Photo Gallery vs Windows Photo Viewer
Does it matter if I set Windows Live Photo Gallery as the Current Default, instead of Windows Photo Viewer ? example : ico Related question : Why is Windows Live Photo Gallery not in the Default Programs list under Set Your Default Programs window ? I Know I can use the " Associate a file...
General Discussion
windows photo viewer
Something called windows photo viewer has comandeered my start button. When I click the start button I get the message that "windows photo viewer can't open this picture because photo viewer doesn't support this file format, or you don't have the latest updates to Photo Viewer." Anyone have any...
Music, Pictures & Video
Photo Viewer delete photo after rotation
Hi!!!! is there anyone out there that can assit me? my win 7 photo viewer does the weirdest thing!! when i view my photos and rotate them and close the viewer, they disappear from my folder where they were originally stored in. i've checked my deleted items. no luck. searched whole pc for edited...
Music, Pictures & Video
Windows Photo Viewer on second monitor
Everytime I drag a new window of Windows Photo Viewer to my second monitor it freezes for a split second. It doesn't freeze completely, just as the window begins to enter the second monitor. After that, everything works fine. Does anyone know the problem? I use to be able to drag it over without...
Music, Pictures & Video

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:50.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App