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#11
I still think this is more likely to be a software problem but if you are convinced that it is a hardware issue then you should contact Dell as your laptop is still under warranty. You will though find that before Dell address a hardware issue they will want you to check all the things I am suggesting here so please save yourself some time and do the device manager check I suggested earlier. I don't think a screenshot of the DVD will help much just look and see if it is a DVD-R or -RW or +RW.
Your post above seems to suggest that you have lost the actual DVD or have I misunderstood?
Is this a commercial DVD and if so where did it come from?
Have you checked with the DVD writer manufacturers website for the latest drivers?
What player are you using and haveyou downloaded any 3rd paty codec packs?
That looks fine. You could just double click on the Optiarc DVD drive line and that should open a window which should say "This device is working properly".
Whilst doing the above check the driver version you have installed then go here:
Optiarc DVD RW AD-7700H ATA Device Driver Download - PC Pitstop Driver Library
to see if this is a later driver. If so download it and install
Sorry about that. It seems that regular drivers are not compatible with the OEM software installed by Dell so it might be worth going onto the Dell support website, feeding in your Tag number and look to see if there is a driver update for your DVD writer there. Meantime can you answer the questions I put in my post #13 above, please?
Also I have asked you before but have you ever played a DVD successfully in this Laptop?
Is this DVD a commercial Video or a copy? Is it downloaded?
Have you ever installed any codec packs?
IMPORTANT: What makes you think this is a hardware problem?
Please try to answer these points as they might help resolve this issue for you!
It's a My frdz DVD and i also have a DVD of Windows 7.one day i tried to install with that disk it;s not working for me.but i tried to another laptop it's working fine.i did not Download ant codec Packs.but on my laptop i have a Power DVD,VLC player jet audio,Gom player and WM player that's all.i already install drives for my laptop.my problem some DVD'S working. But Gold color DVD'S not working?
I tried contact some help from dell site. im at a Asia country so they will not help for Us.also i tried dell Asia site.but i did not.so wat i can do?
I can't help you outside the UK I'm afraid. I can only suggest that you contact them where you bought the laptop.
Meantime, I still think your problem is software related but unless you are prepared to give my suggestions a try I really cannot see what more I can do!