No Internet Access - Please, Please, Please Help

Barman58 · 05 Sep 2010

OK,

Time to return to basics :)

With the dongle connected, can you check the device manager for any yellow error triangles

Also in an admin command prompt do a ipconfig /all and post the results here

05 Sep 2010

Barman58 said:

OK,

Time to return to basics :)

With the dongle connected, can you check the device manager for any yellow error triangles

Also in an admin command prompt do a ipconfig /all and post the results here

No yellow triangles

Barman58 · 05 Sep 2010

OK

Everything seems OK there, gateway is there
can you post the ipconfig /all so it will show the dns servers etc

06 Sep 2010

Apologies for the delay in getting back to you - hope you might be able to help me out

Code:

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Aofi-VAIO
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Mobile Broadband adapter Mobile Broadband Connection:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card
   Physical Address. . . . . . . . . : 00-1E-10-1F-36-D9
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 212.129.95.142(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.252
   Default Gateway . . . . . . . . . : 212.129.95.141
   DNS Servers . . . . . . . . . . . : 0.0.0.0
                                       0.0.0.0
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : 00-24-BE-52-2C-52
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
   Physical Address. . . . . . . . . : 2C-81-58-EB-AA-E4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:d481:5f8e::d481:5f8e(Preferred) 
   Default Gateway . . . . . . . . . : 
   DNS Servers . . . . . . . . . . . : 0.0.0.0
                                       0.0.0.0
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{04B7EDAE-A99E-4208-9C7A-9C724DB0C37E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Barman58 · 06 Sep 2010

Strange - The adaptor shows auto configuration enabled and a preferred address, allocated but DHCP is off and there are no DNS servers allocated.

Assuming that you have an entry for the device in the adaptors section of the network and sharing centre,
go to the IPv4 settings and set the DHCP and DNS setting to automatic. if this works then all is well.

No Internet Access - Please, Please, Please Help-ipv4-settings.jpg

If not enter 74.86.171.210 into your browser and see if you get the forum appear

If you do, then set the DNS servers manually in the IPv4 settings

try 208.67.222.222 primary & 208.67.220.220 secondary

06 Sep 2010

Barman58 said:

Strange - The adaptor shows auto configuration enabled and a preferred address, allocated but DHCP is off and there are no DNS servers allocated.

Assuming that you have an entry for the device in the adaptors section of the network and sharing centre,
go to the IPv4 settings and set the DHCP and DNS setting to automatic. if this works then all is well.

If not enter 74.86.171.210 into your browser and see if you get the forum appear

If you do, then set the DNS servers manually in the IPv4 settings

try 208.67.222.222 primary & 208.67.220.220 secondary

I just tried what you recommended but still nothing

I really appreciate your help

Barman58 · 06 Sep 2010

Ok your IP as shown relates to a meteor mobile broadband in Dublin- so that appears to check out ok :)

What security are you running (AV Firewall Etc)?, it could be that for some reason this is blocking access

If possible temporarily disable your firewall and see if this allows connection
You may need to disable your AV if you use a combination.

If this solves the issue we will need to open some ports to allow access with the security in place.

07 Sep 2010

I'm running Eset NOD32 AV but no luck even when it is disabled

Barman58 · 07 Sep 2010

OK ESET is fully win7 compatible so there should not be any issue there

The only thing I can put this down to is the Driver for the dongle - the only real difference between a working and non working system is Vista against win7.

saying that, I had a similar issue with a T-Mobile dongle on win7 in January - I traced that to a clash with other software I re-installed win7 and installed the dongle to a clean system and it worked - you have already done this with the re-install, so that is not an option here.

I will see if there is any recent driver release for the dongle - meanwhile you could try giving the meteor help people a call or email , to maybe have them look at your options.

If you could post back with the full manufactures model number for the modem, that will help to trace a driver

Barman58 · 07 Sep 2010

Hello Again

I've d a trawl around the net looking at the driver situation for the Huawei E180, which is I assume the unit you have from Meteor, and there is mixed information. Meteor states that the modem is win7 compatible but posts on Huawei's forums and others are bemoaning the lack of drivers for win7

Is it possible to take the laptop and the dongle into a meteor retail store or similar for them to check ?
we're at the stage in diagnosis where substitution is the next step - though as the modem works in vista it should be OK.

One thing I haven't seen mentioned is the USB ports on the Sony - do other USB devices work? have you tried the dongle in all the available ports on the laptop?