Solved All browser slow/not loading pages

All browsers slow/not loading pages

Hello! I'm running Windows 7 for a couple of months, and recently none of my browsers will work normally. The connection often time outs, dns fails or it loads the page but with nothing but text (Some pages load, and the ones that don't load, work after refreshing the page a couple of times) . My main browser is chrome and it's version is the latest (19.0.1084.52), and the addons I have installed are: AdBlock, Facebook chat sidebar disabler and Google mail checker. My internet works fine, and the speeds are normal(Btw i get 50-200ms ping. Is that normal?). Browsing on my iPad works perfectly, so it must be something with my computer. I've tried virus/spy program scan, and cleared them, but still no improvement. What can I do?

You can try resetting winsock and the network stack, when browsers won't load pages this will sometimes fix the problems though it could be a virus, adware, or spyware causing this.

To reset winsock, flush DNS, reset IP stack etc. Save the file below, unzip and click on it then let it run until you machine reboots and see if your browser works any better.

I tried the suggestion, but it didn't work , what else could cause this problem because it is getting annoying

Kenan,

Supply following please:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

Here they are

After taking a quick look at your install list:
UNINSTALL
BonJour,
µTorrent
vuze


REBOOT



REMOVAL OF P2P PROGRAMS

There are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

As long as you are using any form of P2P networking to download files, you can anticipate malware infestations.

References citing the risk of using P2P programs:
How cyber criminals infect victims via P2P with pirated software on Vimeo
Malware: Help prevent the Infection
Perils of P2P File Sharing
How to Prevent the Online Invasion of Spyware and Adware

I strongly recommend that you uninstall:
µTorrent
BitTorrent
Vuze


======================================================

Since you have had those programs on your computer, then I need you to carry out following:

HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
· is a free standalone, bootable malware and virus remover from Microsoft.
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
.
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.


RESULTS OF THE SCAN
The results will be in 4 log files on your computer's disk in:
\Windows\Microsoft Antimalware\Support
Upload the four log files please.

Thanks for the help! I'm going to sleep, so I can't upload the files now. Expect them in somewhere about 18-24 hours .

BTW. If this doesn't fix it, then what would you suggest?

I am really thankful for all the time you spend helping me trough the problem. Thanks a lot!


EDIT: Here they are. It was only 3 log files, not 4.

If you have Bonjour installed it will cause problems like this. It installs with Adobe Photo shop and with iTunes.

To fix ...
Run MsConfig

Under the Services tab uncheck the service called "##Id_String1.6844[... and then a bunch of numbers]" by Apple

Reboot and problem solved

To remove bonjour for good.
1. Navigate to C:\Program Files\Bonjour
2. Rename the mdnsNSP.dll file in that folder to mdnsNSP.old
3. Restart your computer
4. Delete the Program Files\Bonjour folder

I can't find any service like that, the only services by apple are: "Apple mobile device" and "iPod Service". Earlier I uninstalled Bonjour from the control panel, maybe that's why it isn't there.

chev65 said:

It installs with Adobe Photo shop and with iTunes.

Click to expand...

It doesn't install with Photoshop, only itunes. Nothing to do with Adobe.

M

to uninstall Bonjour:
Control Panel | Programs and Features |right-click on Bonjour | Uninstall

I've done everything you told me to. What now?

kenan,
As many infections as WDO found on your system, then I do hope that you not only quarantined, but also removed everything WDO found.

I need you to rerun the WDO quick scan.

Upload a new set of log files.

After that then I need a fresh copy of following:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
=============================================

While we are working on getting you system cleaned up, then it is imperative that the P2P programs be uninstalled.

You may have already so infected your system that even with removal to the malware, so much damage has been done by the malware that a 100% of the hard disk and a complete install may be needed.

Ok, You'll get the files in about 20 hours

Excellent.

Here they are.

Kenan,

Your installl program list has some programs that may be quesionable, but I'll need to do some research before I ask you to remove more.

Scheduled Tasks is ok, although for optimal performance, I would disable all of them and then make any necessary updates manually. However, that's my personal preference.

Now to your startup programs:

WIN | type MSCONFIG | ENTER | STARTUP tab
uncheck ALL except for:

REBOOT!

Since amongst some of the malware removed was a KeyLogger, then you should immediately CHANGE ALL OF YOUR PASSWORDS!

You should give serious consideration to wiping your disk clean using the DISKPART CLEAN ALL command and making a fresh clean install. I realize that his is a drastic measure, however, if that was my system then that is what I would do.

Be sure to keep your F-Secure up-to-date at all times. Remember, any anit-malware software can be defeated if you open the doors via such things as Peer to Peer software, clicking on icons rather than going directly to a website, installing software not obtained directly from the source. True, WDO real get rid of the malware but only after the fact since WDO is an offline program.

If you decide to go the wipe and reinstall route, let me know. We have some excellent and accurate tutorials on the steps to follow.

Done! What now?

IF a keylogger and a bunch of malware was the cause of this problem I'd have to save what I can and reinstall the Op system. Though if a malware infection was detected I'm not sure why the reinstall wasn't done already.

A 5 year old can reinstall Windows without instructions.

A reinstall isn't a problem, the backup process is. I want to backup all my programs+their data (not just to copy the folders in C:\program files to a portable hdd, because then they won't be in the registry, right?)