Computer connected to internet wirelessly but webpages won't load

UsernameIssues · Mar 17, 2013

I am probably making a mistake when I suggest that people find their router's IP address via IPCONFIG. It appears that you are pinging your own computer's IP address. It also helps to know the router's IP address in order to change the WAP channel.

Please visit this post and attach the text file to your next post.

darknightz0117 · Mar 17, 2013

UsernameIssues said:
I am probably making a mistake when I suggest that people find their router's IP address via IPCONFIG. It appears that you are pinging your own computer's IP address. It also helps to know the router's IP address in order to change the WAP channel.

Please visit this post and attach the text file to your next post.

Okay, let me try that next week. Sorry, my girlfriend is using the laptop and she doesn't really like to troubleshoot this stuff. What do I type for "%UserProfile%"? I tried typing in (Batman is my username), "%Batman%\Desktop", "Batman\Desktop", "Users\Batman\Desktop". What am I doing wrong lol?

VistaKing · Mar 17, 2013

Hi Darknight

When you type in this " ipconfig/all > %UserProfile%\Desktop\IP.txt " the computer will automatically put the text file under this folder C:\Users\Batman\Desktop .

Note

%UserProfile% is your Users\Batman folder . If you type %UserProfile% into the Search box in the Start Menu you will see that Batman folder comes up

@ UsernameIssues

Note

The Default Gateway is your router's IP Address

UsernameIssues · Mar 17, 2013

VistaKing said:
~~~
@ UsernameIssues

Note

The Default Gateway is your router's IP Address

Usually, but not always

Thanks for helping the OP with that variable.

VistaKing · Mar 17, 2013

No problem.

darknightz0117 · Mar 17, 2013

VistaKing said:
Hi Darknight

When you type in this " ipconfig/all > %UserProfile%\Desktop\IP.txt " the computer will automatically put the text file under this folder C:\Users\Batman\Desktop .

Note

%UserProfile% is your Users\Batman folder . If you type %UserProfile% into the Search box in the Start Menu you will see that Batman folder comes up

@ UsernameIssues

Note

The Default Gateway is your router's IP Address

Ah, thank you for that! I will try this next week when I have access to her computer. Thanks for bearing with me and helping me out.

UsernameIssues said:
VistaKing said:

~~~
@ UsernameIssues

Note

The Default Gateway is your router's IP Address

Click to expand...

Usually, but not always

Thanks for helping the OP with that variable.

So I should look for the IPv4 Address next?

Is this an issue with the wireless card? I don't really want to waste either of your time with trying to troubleshoot this issue if the wireless itself is faulty.

VistaKing · Mar 17, 2013

The wifi should get its own IP address .

UsernameIssues · Mar 17, 2013

Once you get access to the laptop, then create that "IP.TXT" text file via those steps and upload it to the forum in your next post. We will look at it and suggest the next steps. You should not need to look for the router's IP address - we will look for you.

We cannot tell if it is a problem with the Wireless Network Adapter yet or just the drivers or something else.

darknightz0117 · Mar 25, 2013

UsernameIssues said:
Once you get access to the laptop, then create that "IP.TXT" text file via those steps and upload it to the forum in your next post. We will look at it and suggest the next steps. You should not need to look for the router's IP address - we will look for you.

We cannot tell if it is a problem with the Wireless Network Adapter yet or just the drivers or something else.

I haven't had time to create that file, but I will try to persuade my girlfriend to create it and send it to me. Sorry for the delay and thank you for your continued support!

UsernameIssues · Mar 26, 2013

Not a problem - just for my own notes:
Once we see the text file with the IPCONFIG info...
...we will help you connect to your router to change the channel to 3
(we can also look to see if there is an excess of 6to4 adapters)

You can expect a problem (delay) if the owner of the router does not know the password for the router's web based interface. If this is not known, then let us know the brand and model of the router (wireless access point).

darknightz0117 · Mar 31, 2013

UsernameIssues said:
Not a problem - just for my own notes:
Once we see the text file with the IPCONFIG info...
...we will help you connect to your router to change the channel to 3
(we can also look to see if there is an excess of 6to4 adapters)

You can expect a problem (delay) if the owner of the router does not know the password for the router's web based interface. If this is not known, then let us know the brand and model of the router (wireless access point).

Hi again,

I tried running that command but nothing comes up.

ipconfig/all > %UserProfile%\Desktop\IP.txt

Am I doing something wrong? Nothing is saved in the desktop or any other folder.

UsernameIssues · Mar 31, 2013

I'm not sure what could have gone wrong. I've added a video to the post:
http://www.sevenforums.com/network-...le-dns-server-not-responding.html#post2318682
Please see if that helps.

darknightz0117 · Apr 6, 2013

UsernameIssues said:
I'm not sure what could have gone wrong. I've added a video to the post:
http://www.sevenforums.com/network-...le-dns-server-not-responding.html#post2318682
Please see if that helps.

I just tried it again haha. It still does not work. Is there another way to get the information for you? I don't know why the txt file won't come up.

UsernameIssues · Apr 6, 2013

Sure...
Open a cmd prompt window and type in
ipconfig/all (with or without a space before the /all part)
Then post screenshots so that we can see each part.

You can also try replacing the path to the txt file with any complete path that you want.

darknightz0117 · Apr 13, 2013

UsernameIssues said:
Sure...
Open a cmd prompt window and type in
ipconfig/all (with or without a space before the /all part)
Then post screenshots so that we can see each part.

You can also try replacing the path to the txt file with any complete path that you want.

Alright, here we go. These shots are taken while connected via wifi.

UsernameIssues · Apr 13, 2013

Then you will want to open Internet Explorer...
...put 192.168.1.254 into the address bar
...press enter

Let us know the manufacturer and model number of the router. Then we might be able to tell you what screen to look for
to change the Wi-Fi channel.

And back on this post, the IP address of the router is 192.168.1.254.
The goal of those two files was to ping the router and to ping some computer beyond the router.

jonesnewton · May 7, 2013

UsernameIssues said:
Are the drivers up to date for the wireless card?

Let's also put a file on your desktop to help monitor your connectivity:

Enable file extensions - if need be
http://www.sevenforums.com/tutorials/10570-file-extensions-hide-show.html

create a new text file
open that new file in notepad
paste in this code

It must be early for me, what am I doing wrong here??

I open a txt doc on desktop, then add line of code, save and then rename?

I can create the text doc but this does nothing?

Ignore this sorted now

darknightz0117 · May 8, 2013

UsernameIssues said:
Then you will want to open Internet Explorer...
...put 192.168.1.254 into the address bar
...press enter

Let us know the manufacturer and model number of the router. Then we might be able to tell you what screen to look for
to change the Wi-Fi channel.

And back on this post, the IP address of the router is 192.168.1.254.
The goal of those two files was to ping the router and to ping some computer beyond the router.

Hi again,

I'm going to hit this issue this weekend. Sorry, it's been crazy busy for me. She's also connected via ethernet now, so I guess the issue isn't as pressing, but I'd still like to figure it out.

Will update with the information needed

Thanks!

darknightz0117 · May 11, 2013

UsernameIssues said:
Then you will want to open Internet Explorer...
...put 192.168.1.254 into the address bar
...press enter

Let us know the manufacturer and model number of the router. Then we might be able to tell you what screen to look for
to change the Wi-Fi channel.

And back on this post, the IP address of the router is 192.168.1.254.
The goal of those two files was to ping the router and to ping some computer beyond the router.

Okay, the manufacturer is Motorola and the model number is NVG510.

UsernameIssues · May 11, 2013

You are not alone with web pages not loading:
Motorola NVG510 help page for AT&T U-Verse users | Ron Berman @ Haas

There are instruction on how to get the manual as a PDF. I'll try to look at that when I can. In the mean time, see if you can follow the info in the link above to surf to the router/modem interface.

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