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#1
Wireless Issue: Unidentified Network (Windows 7)
Hello everyone,
This is my first post, so I hope I'm doing this correctly. A few months ago, we upgraded our modem/router and got the Cisco DPC 3825. Our internet provider is Cox Communications. We have several laptops in our home and connect to our WiFi with our smartphones fine. However, my laptop is unable to identify this new modem/router. The only way I am able to connect is to be directly connected through a ethernet cable (I think that is what it is called? It looks like a yellow phone cable?).
I'm not very technologically savvy. All I know is that this issue arose after we upgraded to this new Cisco modem-router. Previously, with our old router/modem, I was able to connect to the wireless just fine.
The antivirus software on my laptop is Avast!
Attached is a screen capture of my ipconfig when I am not connected by the ethernet cable, as well as my ipconfig when I am connected (second screen capture). Any help is greatly appreciated.
Edit: Attached is my Xirrus log as well. I hope I am doing this all correctly. Thank you everyone in advance.