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#1
Internet Disconnections, 1-2 per a day
Hello, I need some help with my internet disconnection issue. I get 1-2 internet disconnections every day at random for about 3-5 minutes. I've had the issue for about 2-3 years, but Verizon never manages to fix them each time I ask for help.
I specifically have Verzion DSL as my subscription. I also have the ActionTec GT784WNV model as a combined router and modem from Verizon.
I have a desktop that is connected by wire, and a laptop that is wirelessly connected. When the internet goes down, both the desktop and the laptop lose internet connection. I'm assuming its not a problem with my two computers then because both lose connection at the same time.
I have replaced my filter, splitter, and other cables as instructed by Verizon customer support, but that's as far as it goes with them helping me.
Since I'm a computer science and networking student, I'd also like an explanation of what could be a problem with my internet connection so that I can at least understand it even if we aren't able to fix it.
Thanks!