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Strange WiFi Network/Printer Problem
Dear All,
First post here and in need of some help. Following problem has been driving me crazy for the past 2 days and I'm no closer to an understanding/resolution.
The following is quite an exhaustive and (I hope) logical description of the problem....
I have 4 WiFi computers and 3 WiFi printers - 1 Samsung M2070W Laser printer and 2 Canon Pixma MG5250 inkjet printers.
2 computers on my WiFi network print fine to all three printers.
2 other computers (one a desktop and one a laptop) which are both running Windows 7 Home Premium SP1, 64-bit, cannot print to the Samsung or either of the Canon printers.
All computers could print to all printers last week before I replaced my wireless router (I had a Netgear DGN2200 and have replaced it with an ASUS DSL-AC68U). Now, after this upgrade 2 PCs can still print to all printers and 2 cannot.
I have checked that all of the computers are on the same WiFi network and all have the same encryption key (using WPA2-PSK encryption).
The network configuration page from the MG5250 says that Bonjour is enabled but the Bonjour LPR Service is disabled. Is this important? it seems not as 2 of my computers can print OK.
I can successfully ping all of the printers from both PCs that cannot print to a printer - the printer IPs are 192.168.1.126, 192.168.1.137 and 192.168.1.188. My router's IP is 192.186.1.1 and subnet mask 255.255.255.0 - so that seems to be OK.
I have reinstalled the printer driver for both Canon printers using the latest drivers on the Canon website (Version 1.05, released 22 July 2015) on both problem machines and I still can't print to any Canon printer over WiFi. I have also re-installed (though what a pain that was) the printer driver for the Samsung Laser printer.
Also, once a document has been sent to a printer and stalls, opening an elevated command prompt and stopping and restarting the print spooler service ('net stop spooler' / 'net start spooler') also has NO effect and the document still won't print. However, on one of the two non-printing PCs, starting and stopping the print spooler service will allow the Samsung Laser printer to print the document - but I have to do this for each document I send.
Just to confuse matters even further - I tried scanning a document from both Canon Printers to all 4 WiFi computers - to see if data could be sent from the printers to the computers, and both documents were received by all 4 WiFi computers.
This surely points to the fact that the Canon printers are correctly connected to the WiFi network correctly and that the problem lies within both of the PCs that cannot print.
The Samsung printer will send a scan to the two PCs that can print to it, it (apparently) sends a scan to a third (but there is no error but I can't find the scanned document anywhere) and the fourth PC it apparently can't see!
I am currently checking which services are running on all 4 PCs in an attempt to see if the problem is in a service or services that is/are disabled or stopped.
Any help or advice would be greatly appreciated.
Thanks for reading the above and sorry for the short novel!
Thanks in aticipation,
Zaph