network says i have internet access but i clearly do not

ICIT2LOL · 23 Feb 2017

Hmm now ?David my friend I am no expert and probably Samuria will be better qualified than I at reading those reports.

However I did see the the last listing - Additional text and it looks like you have done a lot of gaming and with no AV on board I am still inclined to think that there is some malware involved that those other what I refer to as basic scans have not picked up. There were references to Java too which I have not used for many years but suspect some of those games? required it to be installed. I am only mentioning that because it has been known (at least in the past) that is vulnerable to "intrusions".

So I would again be inclined to run a rescue disk to root out any possible malware that is hidden away. Now I could be terribly wrong but it will cost nothing in time and resources to run this http://support.kaspersky.com/viruses/rescuedisk
You will need to download this and make a bootable disk all you need to do then is set the BIOS to the optical drive as first boot choice insert the disk and let it run. In my experience it takes only a few minutes and we have nothing to lose and also can eliminate any deeply hidden malware.

samuria · 01 Mar 2017

First it show you are connected to the net and working just fine
Tracing route to cns1.uk.vianw.net [194.119.131.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.43.1
2 31 ms 25 ms 39 ms 10.233.120.142
3 26 ms 20 ms 34 ms 10.233.9.3
4 25 ms 22 ms 38 ms 10.233.9.22
5 33 ms 21 ms 21 ms 142.165.12.233
6 163 ms 197 ms 204 ms 142.165.120.1
7 65 ms 75 ms 65 ms 142.165.0.114
8 63 ms 55 ms 68 ms v511.core1.tor1.he.net [216.66.0.13]
9 74 ms 74 ms 70 ms 100ge10-2.core1.nyc4.he.net [184.105.80.9]
10 149 ms 147 ms 136 ms 100ge4-1.core1.par2.he.net [184.105.81.78]
11 * * * Request timed out.
12 148 ms 144 ms 146 ms tengige0-0-0-2-tcl3-mse2.router.uk.clara.net [195.8.68.149]
13 736 ms 469 ms 569 ms be2-tcl2-mse1.router.uk.clara.net [195.157.3.37]
14 459 ms 721 ms 682 ms be1-tcl2-mse2.router.uk.clara.net [195.157.3.42]
15 481 ms 584 ms 589 ms be2-t6-mse1.router.uk.clara.net [195.157.3.45]
16 1237 ms 1379 ms 569 ms cns1.uk.vianw.net [194.119.131.66]
Pinging 194.119.131.66 with 32 bytes of data:
Reply from 194.119.131.66: bytes=32 time=386ms TTL=51
Reply from 194.119.131.66: bytes=32 time=395ms TTL=51
Reply from 194.119.131.66: bytes=32 time=355ms TTL=51
Reply from 194.119.131.66: bytes=32 time=351ms TTL=51

It show Firefox is connecting
TCP 192.168.43.224:49201 ec2-52-37-202-94:https ESTABLISHED
[firefox.exe]
TCP 192.168.43.224:49308 cache:https ESTABLISHED
[firefox.exe]
TCP 192.168.43.224:49319 104.20.128.30:http ESTABLISHED
[firefox.exe]
TCP 192.168.43.224:49327 ip-68-71-251-224:http ESTABLISHED
[firefox.exe]
TCP 192.168.43.224:49330 104.20.128.30:http ESTABLISHED
[System]

Open an elevated cmd prompt ie find cmd.exe right click choose run as admin type each line press return
ipconfig /flushdns
ipconfig /release
ipconfig /renew /
netsh advfirewall reset
netsh winsock reset
netsh int ipv4 reset

Remove all tunnels and ipv6 Remove Tunnel adapter from IPCONFIG - Microsoft Community

reset routers lease dhcp time to a week

Reset Internet Explorer settings

Close all Internet Explorer windows. ...
Select the Advanced tab, and then select Reset.
In the Reset Internet Explorer Settings dialog box, select Reset.
When Internet Explorer finishes applying default settings, select Close, and then select OK.

reset firefox Reset Firefox preferences to troubleshoot and fix ... - Mozilla Support Community

remove S4 Hamachi2Svc; C:\Program Files (x86)\LogMeIn Hamachi\x64\hamachi-2.exe [2627080 2016-11-11] (LogMeIn Inc.) and spybot
You have run combofix which can screw the system remove whats left of it

set dns to open dns Use OpenDNS Use OpenDNS

remove avast Avast Uninstall Utility | Download aswClear for Avast Removal

johnhoh · 01 Mar 2017

You may have or have had a virus and need to reset your HOSTS file

How To Edit, Reset The Windows Hosts File - gHacks Tech News

ICIT2LOL · 01 Mar 2017

Just wondering if you ran that rescue disk I linked back a couple of posts? I am asking because it will check the machine without running Windows and as John has said you may have had a virus anyway.

It only takes a few minutes to make the bootable disk or stick and less to run the program.