Unable to access a Windows share (able to ping)


  1. Posts : 52
    Windows 7 x64
       #1

    Unable to access a Windows share (able to ping)


    Hi everyone, I am having weird network issues that I cannot figure out. I have a Windows 11 machine that is hosting a shared folder, and requires username/password to access. From Windows 10 machines, I can access it. From a Windows 7 machine, I used to be able to access it fine, but after a router reboot, I cannot access it. There was one time I was able to access it only if IPv6 was enabled (and only via WIN11-NUC and not IP address), but since I disabled it on the router, it stopped working. I ran `net stop workstation` on both machines with no resolution (found the idea here: Mapping network drive System error 64). Also, from the Windows 11 machine, I can access the Windows 7 share.

    PS C:\Users\?> tracert 10.0.0.117

    Tracing route to WIN11-NUC.lan [10.0.0.117]
    over a maximum of 30 hops:

    1 <1 ms <1 ms 1 ms WIN11-NUC.lan [10.0.0.117]

    Trace complete.
    PS C:\Users\?> nslookup 10.0.0.117
    Server: OpenWrt.lan
    Address: 10.0.0.1

    Name: WIN11-NUC.lan
    Address: 10.0.0.117

    PS C:\Users\?> nslookup win11-nuc
    Server: OpenWrt.lan
    Address: 10.0.0.1

    Name: win11-nuc
    Address: 10.0.0.117

    PS C:\Users\?> net use \\10.0.0.117
    System error 64 has occurred.

    The specified network name is no longer available.


    I also have issues from a Linux machine. I can ping it fine. I used to be able to mount it just fine, but now it returns this error. I am able to mount a shared folder from another Windows machine.

    ?@ubuntu-media:/mnt/share-nfs$ sudo mount -t cifs -o ro,username=?,password=? //10.0.0.117/share-nfs /mnt/share-nfs
    [sudo] password for ?:
    mount error: Server abruptly closed the connection.
    This can happen if the server does not support the SMB version you are trying to use.
    The default SMB version recently changed from SMB1 to SMB2.1 and above. Try mounting with vers=1.0.
    mount error(112): Host is down
    Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)
    ?@ubuntu-media:/mnt/share-nfs$ sudo mount -t cifs -o ro,username=?,password=? //win11-nuc/share-nfs /mnt/share-nfs
    mount error: Server abruptly closed the connection.
    This can happen if the server does not support the SMB version you are trying to use.
    The default SMB version recently changed from SMB1 to SMB2.1 and above. Try mounting with vers=1.0.
    mount error(112): Host is down
    Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)

    Do you have any ideas what is going on? I don't believe nor recall that I did any network reconfiguration that would have caused it. Maybe I should get rid of Windows 11 and replace it with Windows 10 because Windows 11 feels really slow. Thank you.
    Last edited by eli2k; 05 Nov 2023 at 02:18. Reason: attempt to fix code blocks
      My Computer


  2. Posts : 344
    Windows 7 Home Premium 64-bits
       #2

    I assume you are trying to access your computer using File Explorer > Network. Since that is problematic with Windows 10 and 11 I don't depend on that. I created a folder on one computer's desktop called My Network. In that folder I placed shortcuts to each computer on my network. A computer's shortcut is \\ + ComputerName. For example, the shortcut to computer DarkMatter is \\Darkmatter. When done I copied that folder to the desktops of all my computers.

    Here is what the folder My Network looks like on my Windows 11 laptop. Note the computers are a mix of Windows XP, Windows 7, Windows 10 and Windows 11.

    Unable to access a Windows share (able to ping)-2023-11-05-08_27_51-my-network.jpg
      My Computers


  3. Posts : 52
    Windows 7 x64
    Thread Starter
       #3

    MisterEd said:
    I assume you are trying to access your computer using File Explorer > Network. Since that is problematic with Windows 10 and 11 I don't depend on that. I created a folder on one computer's desktop called My Network. In that folder I placed shortcuts to each computer on my network. A computer's shortcut is \\ + ComputerName. For example, the shortcut to computer DarkMatter is \\Darkmatter. When done I copied that folder to the desktops of all my computers.
    Thanks. I still have the problem when I try to create a shortcut, I still can't point it to `\\win11-nuc` or `\\10.0.0.117` because it will not connect.

    Good news update -- I decided to do a `Network reset` from the Control Panel and it works again :)
    Last edited by eli2k; 05 Nov 2023 at 12:00. Reason: update
      My Computer


  4. Posts : 344
    Windows 7 Home Premium 64-bits
       #4

    eli2k said:
    Thanks. I still have the problem when I try to create a shortcut, I still can't point it to `\\win11-nuc` or `\\10.0.0.117` because it will not connect.
    Can you still ping each computer from the other one? If not then there is a problem with your network.

    As long as both computers are turned on and awake the shortcuts always work for me.

    I assume you made shortcuts like this

    Unable to access a Windows share (able to ping)-2023-11-05-10_44_30-greenshot-2.jpg

    I just powered up several of my computers. Including the following:
    • DarkMatter - Windows 10 Pro
    • Lightning - Windows 10 Pro
    • Palomino - Windows XP Pro
    • Phoenix-7 - Windows 7 Pro
    • Starship - Windows 11 Pro
    • Thoroughbred - Windows XP Pro

    Here is a screenshot I made on my Windows 7 computer Phoenix-7. Note that in Network I can only see 2 computers. However, if I click on the shortcut of any of the computers turned on in the list above I can access their shares.

    Unable to access a Windows share (able to ping)-2023-11-05-11_41_16-greenshot.jpg
      My Computers


  5. Posts : 52
    Windows 7 x64
    Thread Starter
       #5

    I am able to ping all the computers.

    I think it has something to do with the Windows 11 share being served over hostname and IPv6 instead of IPv4.

    On the Linux machine I had issues where I can only mount via hostname (eg \\win11-nuc), and a new issue occurred where the share would stop working after a bit. I was able to mount it via IPv6 address (eg \\fd8c:e93f:4be4::117\my-share) and that seems to be working for now.

    Not sure how to explain that at this point. Could be Windows 11 problem, or network problem with my router. But I am not sure how to troubleshoot. I think I will leave it as it since it is all working for now. Thank you for helping.
      My Computer


 

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