laptop can detect but not connect to wireless networks

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rsjabba

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brand new lappy.
its the Acer travelmate 5740G
fantastic specs - everything is nice and responsive, except that i can't connect my wireless at uni. the tech guy had a look at it and he can't figure it out either.
we did everything, including shutting down (eventually deleting) the AV because of its firewall. we set up the network exactly as everyone else does (and it works for everyone else).

the computer keeps suggesting that we check the router (but the router works). i can get net through RJ45 no worries but... i want my wireless to work.


any ideas? will answer more questions as needed.
bear with me. have not slept.
 

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Windows 7 x64AMD Phenom II (x4) 3.2Ghz4gb 1333mhzATI Radeon HD 5770
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Windows 7 x64
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AMD Phenom II (x4) 3.2Ghz
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Gigabyte 790FXTA-UD5
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4gb 1333mhz
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ATI Radeon HD 5770
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rsjabba said:
brand new lappy.
its the Acer travelmate 5740G
fantastic specs - everything is nice and responsive, except that i can't connect my wireless at uni. the tech guy had a look at it and he can't figure it out either.
we did everything, including shutting down (eventually deleting) the AV because of its firewall. we set up the network exactly as everyone else does (and it works for everyone else).

the computer keeps suggesting that we check the router (but the router works). i can get net through RJ45 no worries but... i want my wireless to work.


any ideas? will answer more questions as needed.
bear with me. have not slept.
Click to expand...

Could be many things. wee need more information to diax. it could be as simple as the modem is shut off. Yes there is a key combo to turn it on. Or it could be a driver (check in device manager). It could be a confiuration error.

Let us know the set up

Ken
 

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Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
ok, its a university router. basically, it services thousands of people a day and it doesnt stuff up.
i've started updating drivers, but none of them were that out of date to begin with.

the wnic is broadcom 802.11a/b/g/n. and dev.man seems to think it already has the best drivers.

just installed a driver for the MS wifi virtual miniport adapater... whatever that is.

there is no security key for this network. anybody with my university username/passcode can log on. basically the way we set it up makes it so that windows is meant to ask for additiona detals (the username/passcode) to log into the wireless.
trouble is, my lappy won't do this. it just says the router is broken.

should i start tinkering with IP config?
 

My Computer My Computer

At a glance

Windows 7 x64AMD Phenom II (x4) 3.2Ghz4gb 1333mhzATI Radeon HD 5770
OS
Windows 7 x64
CPU
AMD Phenom II (x4) 3.2Ghz
Motherboard
Gigabyte 790FXTA-UD5
Memory
4gb 1333mhz
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Motherboard Audio
Monitor(s) Displays
Benq 24" E2420HD, Benq 19" FP92W
Screen Resolution
1920*1080, 1400*900
Hard Drives
Kingston 128gb v-Series SSD 3Gb/s
Seagate Barracuda 2Tb 6Gb/s SATA3
PSU
Antec Continuous Power 1000w
Case
Antec 1200
Cooling
Zalman CPU Dual heatsink + Fan, Antec 1200 6 x Casefans
Keyboard
Logitech G11
Mouse
Logitech Wireless G7
Internet Speed
Woeful
rsjabba said:
ok, its a university router. basically, it services thousands of people a day and it doesnt stuff up.
i've started updating drivers, but none of them were that out of date to begin with.

the wnic is broadcom 802.11a/b/g/n. and dev.man seems to think it already has the best drivers.

just installed a driver for the MS wifi virtual miniport adapater... whatever that is.

there is no security key for this network. anybody with my university username/passcode can log on. basically the way we set it up makes it so that windows is meant to ask for additiona detals (the username/passcode) to log into the wireless.
trouble is, my lappy won't do this. it just says the router is broken.

should i start tinkering with IP config?
Click to expand...

Besides the UID and Pword, the U admin should be able to tell you how to configure the laptop's wifi. Does the laptops see but is not able to log on, or does it not see any networks?

Ken
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
as i said i can see all the active networks, i just cant connect to them. it tells me there is a router problem (which there is not)
 

My Computer My Computer

At a glance

Windows 7 x64AMD Phenom II (x4) 3.2Ghz4gb 1333mhzATI Radeon HD 5770
OS
Windows 7 x64
CPU
AMD Phenom II (x4) 3.2Ghz
Motherboard
Gigabyte 790FXTA-UD5
Memory
4gb 1333mhz
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Motherboard Audio
Monitor(s) Displays
Benq 24" E2420HD, Benq 19" FP92W
Screen Resolution
1920*1080, 1400*900
Hard Drives
Kingston 128gb v-Series SSD 3Gb/s
Seagate Barracuda 2Tb 6Gb/s SATA3
PSU
Antec Continuous Power 1000w
Case
Antec 1200
Cooling
Zalman CPU Dual heatsink + Fan, Antec 1200 6 x Casefans
Keyboard
Logitech G11
Mouse
Logitech Wireless G7
Internet Speed
Woeful
bump.

trying at home with my laptop and my billion router.

basically, no matter the router or its settings, i cannot connect to a wireless network, even though i can detect them. what is the problem?
my broadcom 802.11n network adapter apparently has the latest drivers, and i have a MS virtual wifi miniport adapter which also apparently has the latest drivers too.
is there anything i should be aware of? is this a defective model?
 

My Computer My Computer

At a glance

Windows 7 x64AMD Phenom II (x4) 3.2Ghz4gb 1333mhzATI Radeon HD 5770
OS
Windows 7 x64
CPU
AMD Phenom II (x4) 3.2Ghz
Motherboard
Gigabyte 790FXTA-UD5
Memory
4gb 1333mhz
Graphics Card(s)
ATI Radeon HD 5770
Sound Card
Motherboard Audio
Monitor(s) Displays
Benq 24" E2420HD, Benq 19" FP92W
Screen Resolution
1920*1080, 1400*900
Hard Drives
Kingston 128gb v-Series SSD 3Gb/s
Seagate Barracuda 2Tb 6Gb/s SATA3
PSU
Antec Continuous Power 1000w
Case
Antec 1200
Cooling
Zalman CPU Dual heatsink + Fan, Antec 1200 6 x Casefans
Keyboard
Logitech G11
Mouse
Logitech Wireless G7
Internet Speed
Woeful
YEa i have the same problem.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
So do I. I started a thread about it earlier today re: my new desktop. It staggers me that soooo many people have this problem yet Microsoft hasn't released anything to say how to fix it.

If someone has a solution please let us know as it is killing me!!!!
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
I know it's a rather old thread, but has anyone found a solution for this problem? I think I might have the same. Exactly same brand new laptop won't connect to wireless networks although it can detect them.
 

My Computer My Computer

At a glance

Windows 7 Pro
OS
Windows 7 Pro
its about secure networks!!! or check the wireless device settings.. make sure a/b/g/n networks are all enabled
hope it helped
 

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win7 32bit
OS
win7 32bit
hi there
try to do this
put you username and passcod like this in the university if they work in domain
user name: dmoain name\username
password : your password then press OK
 

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Microsoft Windows 7 Professional 32-bitIntel(R) Core(TM) i5-2430M CPU @ 2.40GHz4.000 GBIntel(R) HD Graphics Family
Computer Manufacturer/Model Number
lenovo z570
OS
Microsoft Windows 7 Professional 32-bit
CPU
Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
Motherboard
LENOVO
Memory
4.000 GB
Graphics Card(s)
Intel(R) HD Graphics Family
Sound Card
Intel(R) HD Graphics Family
Monitor(s) Displays
lcd
Hard Drives
WDC WD7500BPVT-24HXZT3 ATA Device
can detect but not connect to wireless networks

Try completely reinstalling your wireless router. This worked for me and was not overly complicated.
 

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windows 7 ultimate 64 bit
OS
windows 7 ultimate 64 bit
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