New
#491
Thanks everyone. I used newegg almost exclusively for several years until they decided any bent CPU pins were customer damage. Since that time I have used them but only for certain things. I am an Amazon Prime member and have gotten more than my money's worth from the Prime membership. I have always received excellent customer service from them until the motherboard RMA. I was lucky there because I checked the pins before installing a CPU and called them within 30 minutes of receiving it. But, it was still a battle, even then. Ihave emailed and phoned their customer service and talked to several and escalated it as far as they would allow me to. Everyone I talked to was exactly the same. I have the CEO's Name and address and will be writing in the next day or so. I have no intent of threatning them and don't think I could. Newegg is so big I doubt if no one on SF ever bought from them again, they would even notice. What I found so absured is not one person I talked to would admit that a company that gets tens of thousands of parcels a day could possibly misplace one. To me, that is rediculous. Thank everyone for their support, I sincerely appreciate it. I do have evidence that Newegg received the package, all they have is 'we can't find it'. If the CEO is reasonable, that should suffice. I think Newegg makes enough money without cheating customers out of theirs. To me, that's what this is.