Macrium Help Request-Cannot Schedule Backups Anymore

Laker · Feb 13, 2011

Ok, here's the issue. After restoring a previous image of my OS, Macrium Reflect Free will no longer schedule a back up. An error message is given when creating a scheduled backup: "Keyset does not exist". Checking the Macrium Support Forums informs me that it is a Windows Task Scheduler problem. Unfortunately the suggested fix does not work. The solution given is to delete all files in the %ProgramData%\Microsoft\Crypto\RSA\S-1-5-18 folder in Safe mode, then restart. The files I deleted weren't recreated and the same error occurrs when creating a scheduled backup.

The strange thing is that I have restored this particular image several times without problems. Has anyone come across this problem before and was able to correct? Is there a known cause? Calling all Macrium gurus-Wolfgang, are you available?

See System Specs for configuration. My single drive is partitioned thus: C-OS, D-Users/ProgramData & M-Media/Downloads. Win7 Ultimate install is via Kari's excellent tutorial http://www.sevenforums.com/tutorial...ing-windows-7-installation-2.html#post1237435. I've had no other issues with this install for the past 3 months.

Ztruker · Feb 13, 2011

Does you account have a password? Perhaps it did before but now does not after the restore? If so, try giving it a password, or setup a new Administrator level account just to run scheduled tasks. I did this with my XP system and it worked well so maybe it's also needed for Win 7?

Laker · Feb 14, 2011

Ztruker - My account has the same password before & after the restore. Changed the password, reboot with no luck. I then created a new Admin Level account as suggested. Result unfortunately is the same. When attempting to create the scheduled image, it cannot with the reason given "Keyset does not exist".

Any other suggestions are welcome.

sreedhav · Feb 15, 2011

Laker said:
Ztruker - My account has the same password before & after the restore. Changed the password, reboot with no luck. I then created a new Admin Level account as suggested. Result unfortunately is the same. When attempting to create the scheduled image, it cannot with the reason given "Keyset does not exist".

Any other suggestions are welcome.

Dear Laker,
Very happy to meet another dedicated Mac-Ref user!

Problem :usually due to VB Script error

Solution: I do not know!

Have you tried a B & R, after this failed scheduled backup ? If you can successfully take one on the fly (unscheduled), you can rule out VB Script error!

Kindly check whether the system is creating "Restore points" OR you have the Restore option turned on and at least 15-20% of your C:/ Drive space allocated for it! If you find there are none,then that can be a very important cause!

If, you are scheduling a S-R once a week and you use the PC for long periods, downloading new things and/or erasing them, the system takes a snap shot, or you have to"create" one! I f there is not enough allocated space, the snapshots,get automatically deleted!

regards,
Sreedhav

sreedhav · Feb 15, 2011

Laker said:
Ok, here's the issue. After restoring a previous image of my OS, Macrium Reflect Free will no longer schedule a back up.

Dear Laker,
Just for the sake of it,let us keep aside a scheduled backup, are you able to take a normal backup and Restore after this present episode? I have never used the option of "scheduling a B & R, but religiously take one once every 2-4 days OR sometimes even two B & R on the same day

Regards,
DR.Sreedhav

Laker · Feb 16, 2011

Sreedhav,

Reflect operates flawlessly with the exception of a scheduled backup. So yes, I can create and restore images without a hiccup. I'm just lazy and want the program to do automatically.

Oh, and system restore has been turned off on all partitions since the windows installation 3 months ago.

Has anyone had problems with Windows Task Scheduler not accepting tasks from any programs not just Reflect?

sreedhav · Feb 16, 2011

Dear Laker,
I did a bit of research reg. your prob. and had to go to the Windows 7 support forum : http://social.answers.microsoft.com/Forums/en-US/xprepair/thread/6a104cb1-6d1a-4784-b5fa-f1fb3ea979da

One of the links posted there by a poster who was having the same prob. as yours( Only Task Scheduling) did the trick for him! I hope it does for you too: Waztech : News : Windows XP, Task Scheduler Error, 0x80090016, Keyset does not exist
The diagnosis was the security permissions for the Task Scheduler have become corrupted! Kindly get back and let us know how things panned out so that those using Macrium-Reflect can benefit.
Regards,
DR.Sreedhav

PS: Pssst! It's 2 AM here and i am the consultant on duty! I am doing this on my lappy, sipping a hot cofee---- wanted you to know that your prob. was harassing me too! I can't see a fellow Mac-Ref user suffer! Yea, the lappy is safe from the coffee!

sreedhav · Feb 16, 2011

Dear Laker,
you can also find out whether the "protected service"is corrupted or not ,via the command prompt. Take Admin. previleges in cmd and type---> net start "protected storage" & click Enter. You should get a message "The protected storage service was started successfuly".Kindly view the snaps below:

Hope it helps.
Best wishes,
Sreedhav

Laker · Feb 16, 2011

Sreehav,

I know you are enjoying your coffee much more than I am this issue & I appreciate all your efforts to correct. You linked to the same solution I attempted before posting here (see first post). But on the off chance the second time's a charm, I tried it again.

Steps:

Boot into Safe mode because I cannot stop Task Scheduler Service otherwise.
Copied keys (3) before deleting them from %ProgramData%\Microsoft\Crypto\RSA\S-1-5-18 folder
Restarted
Created new image & attempted to create new scheduled back of this XML file.
New message given "Access Denied". Not "Keyset does not exist"
Uninstalled Macrium Reflect - Reboot
Opened Regedit & deleted all "Macrium" & "Reflect" keys - Reboot
Re-installed Macrium Reflect - Reboot
Again created new image & attempted to create new scheduled back of this XML file.
Same message "Access Denied" not "Keyset does not exist"

Things are slightly different but the same end result. Can't automate the backup. What I think is odd is that the deleted keys were not recreated. The "S-1-5-18" folder is empty where there were 3 files before. So, I'll begin searching for solutions of "Access Denied" rather than "Keyset does not exist".

Oh forgot: ran the command to check if protected storage was corrupt and received the all clear - "The protected storage service was started successfully".

sreedhav · Feb 17, 2011

Dear Laker,
The coffee was to keep me from slipping into sleep! In this part of India, Scorpion bites are common and usually ,unless treated with 1 hour (after the sting) are fatal ! We give to the patient what is termed"lytic cocktail", but only via IV drips! So, the sandGod left me and it was work time!

My parents call me a terrier and you know why; i never give up until i solve any problem! If you read carefully my last post, your prob. was harassing me too!

Regards,
Sreedhav

sreedhav · Feb 17, 2011

Dear Laker,
You and i need to do some "serious" browsing to get to the bottom of this puzzle! I unearthed a Mac-Ref Q& A sequence which seems to have a bearing on the prob.we are facing. Kindly read this link : http:/http://support.macrium.com/topic.asp?TOPIC_ID=158/

Regards,
Sreedhav

Cato · Feb 26, 2011

Laker said:
Ok, here's the issue. After restoring a previous image of my OS, Macrium Reflect Free will no longer schedule a back up. An error message is given when creating a scheduled backup: "Keyset does not exist". Checking the Macrium Support Forums informs me that it is a Windows Task Scheduler problem. Unfortunately the suggested fix does not work. The solution given is to delete all files in the %ProgramData%\Microsoft\Crypto\RSA\S-1-5-18 folder in Safe mode, then restart. The files I deleted weren't recreated and the same error occurrs when creating a scheduled backup.

The strange thing is that I have restored this particular image several times without problems. Has anyone come across this problem before and was able to correct? Is there a known cause? Calling all Macrium gurus-Wolfgang, are you available?

See System Specs for configuration. My single drive is partitioned thus: C-OS, D-Users/ProgramData & M-Media/Downloads. Win7 Ultimate install is via Kari's excellent tutorial http://www.sevenforums.com/tutorial...ing-windows-7-installation-2.html#post1237435. I've had no other issues with this install for the past 3 months.

After the second time trying, this fixed it for me:

In Windows Explorer make sure you set to show hidden files and un-tick Hide protected operating system files.

I copied the files in C:\Users\All Users\Microsoft\Crypto\RSA\S-1-5-18 to another location, just in case, then deleted all files in that location (S-1-5-18).

Reboot.

Right click the above location and choose Properties, then choose Security. Make sure Administrators ([computer name]/Administrators has full permissions.
Just to cover all my bases, I made sure that myname([my name]-PC\[my name]) also had full permissions.

After that I could edit all my Macrium backups and make new ones without getting the "Keyset does not exist error."

I was thinking that maybe SP1 broke this, then I found people having the same problem even before Windows 7 came out, so I don't know what caused it in the first place.

The first time I tried this, when I would edit a backup I would get the "Access denied" error. I think maybe it was because I didn't set permissions in the second sequence above, but I don't know that for sure. Maybe I messed up somewhere else.

Hope this helps, if you are even still using Macrium.

Macrium Help Request-Cannot Schedule Backups Anymore

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